Accounts Manager (iPos) at iProcure Ltd

Primary Responsibilities:

• Maintain a clean and updated database of customer base as well as potential leads, support in maintaining a pipeline of customers
• Forecasts and track client account metrics, keep records of client account status and performances
• Support in verifying customer support activities, and report about successful/unsuccessful follow up
• Collect and analyse data concerning consumer behavior to understand patterns and changing needs; analyse customer trends on regular basis and report as need be.
• Develop a meaningful reporting templates, update it and ensure efficient reporting
• Communicate with the team and handle/resolve client complaints, concerns, and feedback
• Communicate with clients directly to ensure that all of their needs are understood and addressed, acting as the client’s representative to ensure that their demands are met with a focus on improving the customer
• experience
• Operates as the point of contact for assigned customers, handle key accounts (organic users), develops and maintains long-term relationships with accounts
• Support in building mechanisms to make sure clients receive requested products and services in a timely fashion
• Collaborating with various internal departments to ensure that they fulfil all customer requests, coordinate with staff members ensure consistent service
• Support in building, training and manage a dedicated Customer Care department, ensure proper training, follow up of customer care and customer handling protocols, and oversee (manage) Call management

Software Activities

• Collaborate with sales team to reach prospective clients
• Collaborate with expansion to set up SOPs for partner’s training
• Onboarding new trainers
• Support in identify opportunities to grow business with existing clients
• Accurate and Timely Submission of Reports.

Additional Responsibilities:

• Liaise with Innovation Lead and other iProcure staff to implement new initiatives, align with business practices and insure continuous improvement;
• Perform other related duties as required.
• Protects organization’s value by keeping information confidential.

Account Manager Skills and Qualifications:

• Minimum 3 years working experience leading a team.
• Excellent Verbal and Written Communication skills.
• Account Management Experience, Client-Focused Solutions Experience, Project Management Skills, Ability to Communicate Client Needs with Staff, Talent for Influencing Client Management, Ability to Manage
• Multiple Projects and Relationships Simultaneously, Negotiation Skills, Listening Skills, Communication
• Skills, Working knowledge of Customer Service Software, databases and tools, Time Management Skills