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  • Posted: Aug 12, 2022
    Deadline: Aug 17, 2022
  • iProcure is the largest agricultural supply chain platform in rural Africa. Founded in 2013, it leverages an agricultural inputs platform that improves supply chains, costs and market analytic to fuel the economic potential of rural African communities. From data-driven distribution to the last mile delivery, iProcure provides complete procurement and distri...
    Read more about this company


    Accounts Manager (iPos)

    Primary Responsibilities:

    • Maintain a clean and updated database of customer base as well as potential leads, support in maintaining a pipeline of customers
    • Forecasts and track client account metrics, keep records of client account status and performances
    • Support in verifying customer support activities, and report about successful/unsuccessful follow up
    • Collect and analyse data concerning consumer behavior to understand patterns and changing needs; analyse customer trends on regular basis and report as need be.
    • Develop a meaningful reporting templates, update it and ensure efficient reporting
    • Communicate with the team and handle/resolve client complaints, concerns, and feedback
    • Communicate with clients directly to ensure that all of their needs are understood and addressed, acting as the client’s representative to ensure that their demands are met with a focus on improving the customer
    • experience
    • Operates as the point of contact for assigned customers, handle key accounts (organic users), develops and maintains long-term relationships with accounts
    • Support in building mechanisms to make sure clients receive requested products and services in a timely fashion
    • Collaborating with various internal departments to ensure that they fulfil all customer requests, coordinate with staff members ensure consistent service
    • Support in building, training and manage a dedicated Customer Care department, ensure proper training, follow up of customer care and customer handling protocols, and oversee (manage) Call management

    Software Activities

    • Collaborate with sales team to reach prospective clients
    • Collaborate with expansion to set up SOPs for partner’s training
    • Onboarding new trainers
    • Support in identify opportunities to grow business with existing clients
    • Accurate and Timely Submission of Reports.

    Additional Responsibilities:

    • Liaise with Innovation Lead and other iProcure staff to implement new initiatives, align with business practices and insure continuous improvement;
    • Perform other related duties as required.
    • Protects organization’s value by keeping information confidential.

    Account Manager Skills and Qualifications:

    • Minimum 3 years working experience leading a team.
    • Excellent Verbal and Written Communication skills.
    • Account Management Experience, Client-Focused Solutions Experience, Project Management Skills, Ability to Communicate Client Needs with Staff, Talent for Influencing Client Management, Ability to Manage
    • Multiple Projects and Relationships Simultaneously, Negotiation Skills, Listening Skills, Communication
    • Skills, Working knowledge of Customer Service Software, databases and tools, Time Management Skills

    Method of Application

    Working conditions are specific to office environment on a daily basis. Work may require fields visits, occasional weekend and/or evening work.
    Interested applicants can forward their applications to [email protected] before 17 August 2022

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