Administrative Officer – ICT at Kenindia Assurance Company Limited

Main Purpose of the Job - (Job Summary)

Installing, supporting, and maintaining servers or other computer systems, and planning for and responding to service outages and other problems. They project management for systems-related projects in line with I.T policies, procedures and processes to achieve business goals

Main Responsibilities

• Supporting user PC's and laptops to make sure users are able to complete tasks
• Administration of servers
• Implementation and administration of telephone infrastructure restructuring for Kenindia to facilitate communication      
• Developing, implementation and administration of active directory server to control access to company systems
• Administration of antivirus server to limit system downtime due to virus attacks
• Supporting and maintaining network infrastructure to ensure user connectivity to centralized I.T resources
• Procuring it related hardware and software resources for smooth operations
• Administration of  mail server to assist in communication
• Support of payroll, medical and general systems to minimize downtime
• Identifying, implementing and benchmarking best practices in management.
• Ensuring customer service to both internal and external client by providing required ICT support
• Managing and implementing change initiatives to achieve desired business plans and culture.  
• Occasional visits to the branches to train users and to check the status of the IT equipment
• Any other duties assigned

Key deliverables
Providing systems availability as per K.C.A. S.L.A
Customer satisfaction.
Service delivery

Academic Qualifications

• Bachelor of Science in Information Tecnology or equivalent

Professional Qualifications

• Oracle Certification
• CCNA
• Network Certification
• Web Development
• Networking
• Computer applications
• Key Job Skills (specific to the job)
• People management skills
• Strategic planning skills
• Problem solving skills

Insurance Skills (special Category)

• General Skills
• Communication skills
• Interpersonal skills
• Customer Service
• IT skills (fluent)

Our Competencies/Behaviours

• Integrity
• Reliability
• Transparency
• Professionalism
• Teamwork
• Quality

Experience

• At least 2 years of relevant experience