Administrator at Kenya Orient Insurance Limited

Key Tasks, Duties and Responsibilities

• Coding of new intermediaries and maintaining their records.
• Supervise and oversee the reception area and ensure customer service issues both internally and externally are adequately addressed.
• Manage the customer service function adequately including handling customer queries and complaints through the company email.
• Participate in events relating to customers/branding/synergy and those of the affiliated companies.
• Facilitate activities of the customer appreciation week across all branches.
• Participate in procurement processes of the company and to achieve cost effective procurement and stores management.
• Facilitate insurance of company assets and disposal of obsolete company assets/ items.
• Management of supplies and timely processing of utility bills.
• Ensure safe custody of all stationery and control its stock with accountability on each item requisitioned.
• Ensure all fixed assets are tagged and register updated upon acquisition.
• Be part of KOLAL procurement committee as the secretary, book meetings, prepare and share the minutes.
• Verifying policy status statements and printing for clients & financial advisors upon request.
• Coordinate with branches and agency offices on reports and other office running issues.
• Ensure all incoming and outgoing mail is efficiently managed.
• Ensure business licenses and relevant permits are renewed accordingly.
• Meeting rooms coordination.
• Coordinating the compilation of Board Papers and Reports.
• Manage company confidential and critical records and documents.
• Facilitate the process of ISO certification upon budgetary allocation.
• Co-ordinate appointments and meetings relating to the GM’s office in liaison with all staff.
• Assist in booking meetings rooms for staff assigned/approved as assigned via new ERP system.
• Coordination of all staff welfare issues.
• Facilitating the induction /orientation of new staff members.
• Facilitate travel and accommodation for staff travelling for official duty.
• Ensure the office is maintained at the highest standard of cleanliness and neatness.
• Repairs and maintenance is done and company premises are kept in a good condition.
• Participate in sales force recruitment, training and appraisal.
• Participate in team building activities.
• Ensure staff punctuality is followed/adhered.
• Any other duties as may be assigned.

Requirements

• Bachelor’s Degree Business Administration or in any related field.
• Diploma in procurement or supply chain management an added advantage.
• Minimum 3 years’ relevant experience preferably in the Administration function.