Admissions and Compliance Officer at Navitas

• The role of Admissions Compliance Officer will be required for admissions, and credibility checks for the Navitas colleges, primarily in Australia, with a view to ensure timely processing of quality applicants while focusing on increased student enrolments. The role of Admissions Compliance Officer will be required for admissions, and credibility checks for the Navitas colleges, primarily in Australia, with a view to ensure timely processing of quality applicants while focusing on increased student enrolments.

Key Responsibilities:

• Act as the point of contact for applications and forward complete assessment to Compliance Manager / relevant Business Unit / College for decisions, after ensuring that process is followed and complete.
• Conduct Credibility interviews for the applicants as per the tasks allotted by the Compliance Manager, Regional Manager, and Colleges.
• To share the relevant information through the transcripts and further recommend on the outcome.
• Assist Business Units / Colleges in obtaining any missing/additional documents from students and agents mandatory for assessment so that an OL Offer Letter (to study) can be issued in a timely manner.
• Conduct follow-up calls to students, Business Units / Colleges, and agents as per requirement.
• Maintain records of the cases handled for Business Units through Salesforce / CRM.
• Update the status of each student on Salesforce to maintain transparency amongst channel members.
• Produce reports as and when required for Business Units or Compliance Managers in terms of status and student updates.
• Respond to all email inquiries within 24 hours of receiving them (excluding holidays/weekends)

Essential Skills, Knowledge, and Experience:

• Demonstrate a high level of customer service orientation.
• Bachelor's Degree holder with approximately 2 to 3 years of work experience in Study Abroad or customer services, admissions, or compliance
• High proficiency in communication skills-verbal and written English
• Proven ability to work effectively in an internationally diversified team.
• Proven track record of high levels of time management
• Experience in managing admissions/compliance, ideally with regard to university admissions
• Demonstrate innovative thinking and proactive work habits including attention to detail.
• Demonstrate proven ability in record keeping, management, and sophisticated reporting.

Desirable Skills:

• Success in a sales role within the Higher Education sector.
• Working with stakeholders to develop sound working relationships and partnerships.
• Contributing to the implementation of market plans.
• Strong cultural and commercial awareness and knowledge.
• Ability and willingness to travel in the country and overseas.
• Ability to be creative and problem solve and be flexible in approach.