Admissions Associate at Zetech University

Job Objective

The position holder will be responsible for delivering high-quality customer service by efficiently managing calls, emails, and digital communications to resolve enquiries and complaints promptly. They will support marketing and admissions activities, maintain accurate records, and contribute to enhancing student engagement and service excellence. Reporting to the Admissions Officer, the role will include, but is not limited to, the following responsibilities:

Duties and responsibilities

• Educating customers about our programmes and how they fit into their career aspirations. 
• Meeting of the agreed student reporting targets. 
• Offering excellent and convincing guidance to clients to ensure that they enrol with the University. 
• Following up on all inquiries made on social media, via calls, walk-ins, emails and other channels to ensure clients register and report to meet the agreed target numbers. 
• Responding to customers inquiries via social media, calls, walk-ins, emails, and other channels. 
• Participating in outreach and activation marketing activities. 
• Managing and resolving customer complaints and collecting and disseminating customer compliments. 
• Compiling accurate inquiry and registration reports. 
• Any other duty that may be assigned from time to time by the supervisor. 

Qualification and experience

• Bachelors degree in Business, PR, Communications or a related field from an accredited or recognised institution. 
• A qualification in digital marketing and or other professional qualification in marketing is an added advantage. 
• At least 2 years of experience in service sales and marketing. Experience in digital marketing of a service and/or in a call centre is an added advantage. 
• Registration with a professional body will be an added advantage 
• Proficiency in computer applications.