Aftersale Service Assistant Manager at Kilimall

Duties & Responsibilities

• Dealing with after sales customer directly either by telephone, electronically(email), or face to face in a timely manner. 
• Helping the customers to get the necessary support i.e. helping them install, maintain, operate particularproduct and advise customers on after sales product policy application.
• Processing all the returns and failed deliveries i.e. processing exchange, resend or refund of the product.
• Keeping track of all orders being returned and resend to customers. 
• Ensure efficient and accurate logging of all after sales inquiries. 
• Take ownership of customers after sales complaints and follow problems through to resolutionefficiently. 
• Constantly investigate and report after sales issues and options that will assist in service improvements.
• Work with the team to fulfill daily incoming Product inspection task.
• Keep a positive team atmosphere and makes good example to others. 
• Ensure follow up through emails, phone or any required means, keep client informed and findthebest solution with sellers. 

Required Skills and Competencies: 

• Bachelor’s degree in any Business Related course. 
• Takes initiative, has a strong sense of responsibility and can go the extra mile.
• Ability to work under pressure. 
• Outstanding communication skills, both written and verbal. 
• Excellent field work experience, incl. repair, quality check for electronics & appliances.
• Good computer application skills 
• Some experience in E commerce is an added advantage. 
• Good sense of customer service to satisfy customer needs.