Aftersales Administrator – Popo Road at CFAO Motors Kenya limited (Formerly Toyota Kenya)

 JOB PURPOSE

• This role is responsible for the provision of administrative support to enhance efficiency and effectiveness in service, parts and sales, to grow branch profitability.

MAIN RESPONSIBILITIES OF THE JOB

• Ensure accurate and timely job costing and invoicing in accordance to the company policy.
• Update on WIP and consumable stores counts at the branch to reconcile all the physical results with the system data for accurate reporting, within the required timelines.
• Support the BU manager in the preparation of the branch budget to ensure the budget is timely.
• Follow up on suppliers’ invoices at the BU to facilitate timely payment by the finance department.
• Ensure achievement of service revenue budget through accurate and timely costing of all workshop sublet jobs and a smooth running of the workshop.
• Oversee the cleanliness of the workshop staff uniforms and overalls as per laid guidelines and safety measures.
• Purchase and procurement of various needs within the BU needed for business purposes.
• Follow up on consumable usage and ordering.
• Ensure smooth and profitable operation.

KNOWLEDGE,  SKILLS AND EXPERIENCE

• Minimum level of academic and professional  qualification required to perform effectively in the role
• Diploma in business administration or related field
• A certificate in an automotive-related course gives an added advantage
• Minimum level of experience required to perform effectively in the role
• 3 years relevant working experience in a similar role from an organization of similar size in operations

 WORKING RELATIONSHIPS

Internal customers

• New vehicle sales department
• Government Lease
• Technicians
• Parts department
• IT Department
• Finance Department
• HR and GA division
• Procurement Department
• Marketing Department.

External Customers

• Non-Governmental organizations
• Government and parastatals institutions
• Individual Customers
• Corporate organizations
• Diplomatic core
• Suppliers
• Credit customers

COMPETENCIES

Technical

• Computer Literacy
• Product knowledge in the motor industry
• Basic Knowledge of automotive maintenance

Functional

• Excellent report writing and communication skills
• Presentation skills
• Analytical- highly analytical and ability to challenge the status quo based on quantitative facts and impacts

Behavioral

• Negotiation Skills
• Integrity, analytical & numerical skills
• Performance Management and team building
• Professionalism –maintains a professional approach based on ethics and CFAO  values
• Integrity, honesty, and ethics- ensure ethical practices and integrity and ensures CFAO is not put at reputational risk
• Conflict management
• Communication Skills
• Customer orientation-is customer focused striking a solid balance between external and internal customer orientation
• Resilience –is able to withstand strategic and operational challenges and maintain momentum
• Emotional Intelligence-manages emotions in a mature and composed manner as expected of a leader