Agency Service Officer at Jubilee Insurance

Job Ref. No: JLIL 406

Role Purpose

The role holder will be responsible for providing comprehensive operational, administrative and servicing support to the agency distribution channel. The role ensures efficient onboarding, accurate data management, seamless commission processing, regulatory compliance and effective resolution of agent queries. The position plays a critical role in enhancing agent experience, improving operational efficiency and supporting the growth, productivity and retention of the agency force in line with the organization’s strategic objectives

Academic Background & Relevant Qualifications

• Bachelor’s degree in Business Administration, Insurance, Finance, or a related field
• Professional insurance qualification (e.g., COP, IIK, ACII or equivalent) will be an added advantage
• Proficiency in Microsoft Office Suite (especially Excel) and familiarity with insurance/agency management systems.
• Minimum of 1–2 years’ experience in insurance operations, agency administration, or financial services
• Prior experience supporting agency or distribution channels will be a strong advantage
• Experience in commission processing, data management, or customer/agent servicing roles
• Exposure to regulatory requirements within the insurance industry is preferred