Agency Support Specialist (Payroll and Benefit) at APA Life Assurance Company Ltd

We are seeking a highly motivated and detail-oriented individual to join our team as an Agency Support Specialist – Payroll and Benefits Administration. The successful candidate will be responsible for overseeing the payroll and benefits administration for individual life sales force, ensuring accuracy and compliance with all applicable laws and regulations countrywide, and supporting all agency-related support areas as assigned from time to time.

KEY PRIMARY RESPONSIBILITIES

• Processing commissions and retainers due to the sales forces within set timelines and maintaining accurate records
• Keeping track of sales force account debits and credits, processing advances and recovering advances granted within company policies, and ensuring clearance during exits.
• Implementing career path, Sales forces Support Benefits and any ad hoc incentives within set company policies and timelines
• Ensure compliance with all applicable laws and regulations related to payroll and benefits administration
• Coordinate with finance and operations departments to reconcile payroll and benefits data and resolve any discrepancies.
• Communicate with sales agents regarding payroll and benefits-related inquiries and issues.
• Maintain accurate and up-to-date sales force records in the payroll and benefits systems; including enrolling sales force in benefit programs, coordinating open enrolment, and managing claims at exits.
• Co-ordinating sales management meetings for the individual life sales managers;
• Providing monthly reports to the Individual life management team on benefits utilization
• Auditing, reviewing, and improving payroll and benefits administration processes through data analytics 
• Facilitating, coordinating, tracking, and reporting the business acquisition activities of the sales force and keeping proper records for each sales representative, employer markets, and partners
• Support coding of all individual life sales teams in line with the company coding guidelines
• Support the on boarding of sales teams and equipping them with the necessary tools of trade
• Facilitating and organizing national and regional awards forum for the sales team
• Supporting the learning and development of the sales force through the APA Life Sales Force Academy

ACADEMIC QUALIFICATIONS

• Bachelor’s degree in Finance, Accounting, Business Administration, or an equivalent.

JOB SKILLS AND REQUIREMENTS

• Presentation and interpersonal skills
• Leadership and time management skills
• Strong analytical and problem-solving skills.
• Excellent attention to detail and organizational skills.
• Strong communication skills, both written and verbal.
• Ability to work independently and manage multiple priorities.
• Prior experience with payroll and benefits software, administration processes, and procedures will be an added advantage.

PROFESSIONAL QUALIFICATIONS

• Progress in Relevant professional qualification IIK/LOMA or an equivalent

EXPERIENCE

• At least 3 years of relevant experience.