Agent Relationship Representative - Mombasa at Koko Networks

Your Role

As Agent Relationship Representative, you will help KOKO maintain a robust retail network by recruiting and on-boarding agents and ensuring successful operation of their KOKO point business. Your key responsibilities will include business development, relationship management, market intelligence, and KOKO Cooker sales in an assigned territory. You will need to achieve set targets related to both building and maintaining satisfaction of our Agent network. -

What You Will Do

• Recruit KOKO Agents in accordance with set criteria in the assigned territory
• Drive the growth of KOKO products and services via existing Agent network
• Ensure a great Agent experience throughout their lifecycle
• Conduct Agent trainings on KOKO hardware and software functionality and product benefits
• Ensure Agent compliance with KOKO processes and procedures
• Gather market and competitive intelligence on all facets that affect KOKO business
• Facilitate Agent installation, contracting, merchandising, renewal, and termination, as needed
• Identify risks in assigned territory and proactively manage and report any incidents
• Liaise with different departments within the organization to ensure a great Agent experience
• Support Agents to achieve their Cooker & Fuel sales targets and maximize profitability

What You Will Bring To KOKO

• Graduate from an accredited University, preferably in a Business-related area of study
• 1+ year of work experience, ideally in sales, relationship management, or customer service
• Excellent interpersonal and sales skills
• Excellent planning and organization skills
• Ability to work under pressure and with minimum supervision

KOKO Networks does not charge any fees to candidates who apply for jobs, at any stage of the application process. We do not require statutory documentation until you have accepted an offer from KOKO. We do not charge fees to process statutory documentation. If you receive a request for payment to apply for a job at KOKO, it is likely fraudulent. Please email hr@kokonetworks.com if you have any questions.

KOKO is committed to gender and racial diversity in the workplace. We encourage candidates of all backgrounds to apply!