Director of Global Enterprises at American Refugee Committee

Role

Alight has an enterprise model which means that regional and country leaders are responsible for the impact, financial health, and timely delivery of services. They are Alight leaders ensuring the values of the organization lives inside our work. These Enterprise Leaders will report to the Director of Global Enterprises, with a dotted line to the COO, to ensure the enterprises receive the support they require; that teams are accountable to those they serve, donors, and the organization; and are consistently implementing Alight strategy.

Responsibilities

• Deputy to Chief Operating Officer and Program Leadership
• Department leader and acting team lead in the absence of the Chief Operating Officer.
• Work closely with the Chief Operating Officer to ensure worldwide enterprises are customer-centered, strategic, and accountable.
• Work to ensure enterprises are on track to implement global strategy.
• A customer-led approach will raise big questions about not just services but also how to think about oneself, Alight, and the humanitarian industry. Make space for these discussions, refine important questions, and share them for others to join the conversation. Flag opportunities for new partnerships and program design.
• Actively work to discover and learn about the evolution of industry thinking and activity. Regularly talk to Alight customers, attend government and donor meetings, and talk to colleagues inside and outside Alight to deepen understanding and make more informed decisions.
• Provide targeted support to organization program priorities ensuring the information and assets are flowing to the communications and fundraising colleagues; ensure strategies, teams, designs, budgets, and plans are in place, and pitching in to ensure success.
• Track and shape critical responses to mass displacement events. Actively participate in strategic programming discussions and make recommendations on paths forward.
• Lead Enterprise Directors and Ensure Enterprise Accountability
• Advocate for enterprises to the executive and global team; advocate for Alight value and strategy in the enterprises.
• Lead quarterly management meetings to review key indicators with country and global management teams.
• Respond to performance challenges by scheduling interim planning and monitoring meetings to work collaboratively towards improved progress.
• Collaborate with the People team to reintroduce a performance management system for enterprise leaders. Conduct regular performance conversations with enterprise leaders.
• Ensure enterprise leaders, senior management teams, and potential future leaders have growth plans aligned to staff advancement goals, program needs and organization strategy. Make sure that enterprise leadership teams are working towards diversity, equity, and inclusion goals.
• Customer-Centered Programming
• Ensure enterprises are accountable to the organization strategy, working with the global team to advance insight-based decision making and program design, customer co-creation, human centered strategy, and quality.
• With Program Strategy Team colleagues, lead the rollout of aligned enterprise strategies. Ensure country strategy and program development is centered on the lived experience of the displaced people that they serve.
• Partner with the enterprises and global accountability and impact team to ensure the successful roll-out of Alight customer accountability and feedback tool, Kuja Kuja.

Skills and experience we're seeking

•  Deep industry experience - country program leadership, program design and management, and front-line direct service provision - is desirable
•  Proven enterprise management experience, including: service and/or product development and implementation, business responsibility and accountability, and ability to lead a team to deliver above expectation
•  Meaningful experience in serving marginalized communities and demonstrated success at improving the status quo
•  Proven ability to work with diverse partners to make great things happen
•  Patience, curiosity, and openness to try new things and to iterate and refine solutions
•  Ability to build and lead a strong team who fully contribute to success
•  Experience leading transformation and innovation inside an organization
•  Ability to communicate powerfully about your work to both small and large groups
•  Fluent English is required