Jobs Career Advice Signup

Send this job to a friend


Did you notice an error or suspect this job is scam? Tell us.

  • Posted: May 3, 2024
    Deadline: Not specified
  • Never pay for any CBT, test or assessment as part of any recruitment process. When in doubt, contact us

    HCS Affiliates Group, is a one-stop human resources and management consultancy organization, headquartered in Nairobi, Kenya.
    Read more about this company


    Corporate Sales CSM

    Our Client in the telecommunications sector seeks to recruit Client Service Managers.

    Job Purpose

    To provide back-end support to assigned Key Account Managers and Business Development Advisors to process quotes and sales orders. The role will be involved in proactive customer engagement checking client health status, complaints resolution and mitigating complaints arising. In addition, the role will support the team to achieve sales targets through telesales.

    Reports to: Sales Enablement Manager


    • Interface with technical support team to ensure timely service restoration and SLA management
    • Follow up with Finance to ensure billing is correct, credit notes and collection are promptly done
    • Sustain and ensure base line revenues are maintained and grown month on month
    • Supplement the sales team by initiating Telesales to complement the activities made by the sales seeding team on postpaid voice and mobile data solutions and Vuka campaigns
    • Initiate Surveys, Service activation, generate quotes and receipting of all first orders
    • Respond to customer inquiries, raised on emails or via calls
    • Plan and organize the fulfillment of client orders to ensure timely delivery
    • Develop and implement policies and procedures necessary for meeting the requirements of clients and ensuring a satisfied clientele
    • Contact clients to ensure they are satisfied with received products and services
    • Collaborate with other business functions to ensure smooth handling and maintaining sustainable long business relationship
    • Assist in resolving clients’ issues/problems by listening to complaints and proffering solutions effective for satisfactory resolution

    Academic Qualification & Professional Knowledge

    • Bachelor’s degree with sales background or other sales related qualifications
    • 3-5years in Sales and    Marketing, IT Sales management, Business administration and management and or Relationship Management

    Required Skills

    • Knowledge of the telecommunications industry.
    • Sales Management / Processes
    • Analytical skills / Critical thinking
    • Client focus & Results orientation
    • Business acumen and Strategic orientation / Quick decision making

    Method of Application

    Applicants who meet the requirements stated above should send their application letter, Expected salary and detailed CVs with a day– time Telephone number to the email address: with Client Service Manager on the Subject line

    Build your CV for free. Download in different templates.

  • Apply Now
  • Send your application

    View All Vacancies at HCS Affiliates Group Back To Home

Subscribe to Job Alert


Join our happy subscribers

Send your application through

GmailGmail YahoomailYahoomail