Analyst: Fraud Risk at Cellulant Corporation

JOB DESCRIPTION: 

• Fraud risk monitoring of all Cellulant’s payment portfolio across card, mobile and bank payment methods. The fraud analysts will need to have knowledge of fraud monitoring systems, resolving flagged transactions, demonstrated hands-on experience handling suspected or confirmed fraud incidents

Key Relationships and Stakeholders: 

• Product Team, Operations Team, Treasury Team and Sales Team

CORE RESPONSIBILITIES:

• Daily monitoring of flagged transactions in the fraud risk monitoring system
• Daily monitoring of the fraud risk system to ensure it is working correctly
• Interfacing with internal technical teams and external vendors to resolve issues related to the working of the fraud risk system
• Resolving flagged transactions
• Daily preparation of merchant and clients volume volatility
• Responding to queries from other functions touching on fraud risk
• Attending to tickets on flagged transactions, suspected transactions, confirmed fraud incidents
• Escalating confirmed fraud cases in accordance to set processes and procedures
• Working with cross functional teams to resolve suspected or confirmed fraud incidences
• Setting and tweaking rules for transactions fraud risk monitoring 
• Contributing knowledge to internal and external stakeholders on fraud risk management in the payments industry

QUALIFICATIONS & EXPERIENCE:

Must have experience:

• At least 2 years experience in Transaction Fraud Monitoring preferably in payment services
• Merchant monitoring for anomaly detection
• Handling fraud monitoring across card, mobile and bank payment methods

Experience that will count in your favor:

• Managing Rule based or Machine Learning Based Fraud Monitoring System
• Knowledge of Cybersource and MPGS payment gateways

Nice to have Experience:

• Technical experience working on API interface systems in payments industry

Qualifications:

• Bachelor's Degree in Accounting or Technical Field

Skills:

•  Managing external vendors
•  Interpersonal skills
• People skills for managing cross-functional projects
• Knowledge of card, bank and mobile payments end-to-end
• Knowledge of fraud risk management systems

Personal Attributes:

• Ability to take initiative and execute on tasks without needing explicit directions and with little to no supervision 
• Can-do attitude