Assistant Business Development Manager at Actserv

We are seeking a dynamic and results-driven Assistant Business Development Manager to join our team. The role holder will play a pivotal role in driving business growth from innovative insurance solutions and achieving revenue targets, building strong customer relationships, overseeing agency operations, while fostering high-performance in the team.

Reporting to: Chief Operating Officer

Key Duties and Responsibilities:

Sales & Business Development:

• Generate and pursue leads to grow the client base and achieve revenue targets.
• Promote and sell a range of insurance products to corporate entities, individuals, government agencies, and through tendering processes.
• Identify and secure new business opportunities to expand the agency’s market share.
• Build and maintain strong relationships with clients, partners, and stakeholders.

Operational Management:

• Liaise with various insurance companies to ensure that timely booking of business is done, claims are paid on time and commissions are paid as agreed by signing of SLAs.
• Oversee claims processing to ensure timely and accurate resolution.
• Manage policy servicing and renewal processes to enhance customer satisfaction.
• Ensure efficient data and systems management to support agency operations.
• Monitor operational performance and implement improvements as needed.
• Preparation of weekly and monthly reports for management consumption.

Team Leadership:

• Lead, motivate, and mentor the team to achieve individual and collective goals.
• Conduct regular training sessions to enhance team skills and product knowledge.
• Foster a positive and collaborative work environment.

Strategic Transformation:

• Develop and implement strategies to ensure the agency thrives in a competitive market.
• Drive innovation in service delivery and customer engagement.
• Identify industry trends and leverage them to the agency’s advantage.

Industry Knowledge and Compliance:

• Stay updated on industry trends, products, regulatory requirements, and financial matters, particularly within the Kenyan insurance market.
• Ensure compliance with all relevant regulations and guidelines as per the Insurance Regulatory Authority (IRA) of Kenya.
• Provide insights and recommendations to align agency operations with industry standards and local market needs.

Qualifications:

• Bachelor’s degree in Business, Marketing, Insurance, or a related field.
• At least 5 years of experience in business development, sales, and or operations within the insurance industry.
• Strong knowledge of the industry, insurance products and regulatory requirements within Kenya.
• Strong leadership and team management skills.
• Excellent interpersonal and communication skills.
• Analytical and problem-solving abilities with a strategic mindset.
• Proficiency in using CRM tools, data management systems, and other relevant software.

Key Competencies:

• Customer focus and relationship management.
• Results-driven with a strong business acumen.
• Ability to multitask and prioritize effectively.
• Innovative and adaptable to change.
• High level of integrity and professionalism.