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  • Posted: May 10, 2022
    Deadline: May 16, 2022
  • Never pay for any CBT, test or assessment as part of any recruitment process. When in doubt, contact us

    CIC Insurance Group Limited, commonly referred to as CIC Group, is an insurance and investment group that operates mainly in Kenya, Uganda, South Sudan and Malawi
    Read more about this company


    Assistant Claims Analyst – General Business


    To achieve customer satisfaction through efficient and prompt claims settlement.


    • Register and analyse intimated claims and advise client on supporting claims documents;
    • Appoint service providers where applicable;
    • Analyze adjuster/ Investigators claim reports to recommend settlement/ approve/ admit;
    • Process fully documented claims and referring any suspicious claims to the supervisor;
    • Initiate reinsurance and third party recoveries (written demand letters);
    • Review claims reserves on a continuous basis in view of new developments and to close files where all payments have been made;
    • Process all service providers’ invoices and payment within the set standards;
    • Issue discharge vouchers for all fully documented claims;
    • Attend to customer queries and complaints promptly and professionally;
    • Communicate risk improvement measures to the underwriter to take appropriate action;
    • Follow up on claims payments and
    • Prepare various claims analysis reports for clients and management consumption.


    Academic Qualifications

    • Degree in business related field.

    Professional Qualifications

    • Part qualification in relevant professional field in IIK or ACII


    • Up to two (2) years’ relevant experience

    Skills and Attributes

    • Excellent communication and presentation skills
    • Problem solving skills
    • Excellent interpersonal skills
    • Good analytical skills
    • Computer literate in MS Office and other office applications
    • Understanding of the working environment /competitors
    • Technical competence in insurance
    • Basic knowledge of regulations by AKI and IRA

    Method of Application

    Interested and qualified? Go to CIC Insurance on to apply

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