Assistant Director, ICT, Business Applications and Innovation at Higher Education Loans Board (HELB)

Ref. No. HELB/008 - Grade 4
Job Profile

• The job holder is responsible for leading in the acquisition, gathering of system requirements, analysis, design, development and maintenance of business applications to facilitate first class customerexperience.

Job Specification

• An officer at this level will be deployed in ICT Business Applications, Information Systems Security, Database administration and quality assurance, or Infrastructure & Support.

Duties and responsibilities at this level will entail: -

Business Applications & Innovation

• Building and maintaining high performance team focused on delivering first class ICT business application solutions while creating an environment of trust, mutual respect and genuine concern for individual growth and development;
• Creating and maintaining working relationships with the Line Managers, Divisional Supervisors, ICT Team, Applications users, Business Champions, Contracted Service Providers and Consultants.
• Planning and evaluating Divisional activities while ensuring alignment to Enterprise Risk Management Framework;
• Leading the development team by planning, allocating and following up delivery of business solutions;
• Ensuring the developers have a proper development environment and ability to complete tasks;
• Developing budget to upgrade the existing business systems to meet the requirements of the users
• Reviewing requirements definition and designing documents for completeness, ensuring test cases, adequate training and documentation is done for developed solutions.
• Ensuring that applications meet business requirements and systems goals and fulfill end-user requirements, and identify and resolve systems issues;
• Managing the day-to-day activities of the developers;
• Reporting on development progress to the deputy director ICT Business Applications;
• Assessing user capacity and suggest trainings and areas in need of improvement; and
• Identifying latest technologies and business process re-engineering opportunities that enhance service delivery

Person Specification

For appointment to this grade an officer must have: -

• A cumulative period of twelve (12) years relevant work experience three (3) of which must have been at the grade of Principal Information Communication Technology Officer or in a comparable position;
• Bachelor’s degree in information technology, Computer Science, Business IT, Software Engineering, ICT Project Management, Computer Engineering or any other equivalent qualification from a recognized Institution;
• Master’s Degree in any of the following disciplines: - Information Technology, Computer Science, Business Information Technology, Software Engineering, Project Management, Business Administration, Data Science, Computer Engineering or any other equivalent qualification from a recognized Institution;
• Leadership Course lasting not less than four (4) weeks from a recognized institution;
• Management course lasting not less than Four (4) weeks;
• Professional qualification in any two of the following: CISA/CISM/CRISM/ CEH/ CISSP/ MCSE/ MCITP/CCNA/Project Management Certification; SSCP; CompTIA Security+; OSCP/ VOIP;
• Membership to a relevant professional body and in good standing where applicable;
• A valid practicing certificate where applicable; and
• Shown merit and ability as reflected in work performance and results.

Key Skills and Competencies

• Communication
• Experience in Configurations of top tier ERP solutions
• Proficiency in programming
• Data Base Querying
• Data Analytics
• Demonstrate appetite for Innovation & Disruptive Technologies
• Team player
• Interpersonal skills
• Emotional intelligence
• Data Integration, Data Warehousing, Business Intelligence, OLAP, and Data mining as well as
•  familiarity with ICT standards such as ITIL, COBIT
• Risk management and Reporting
• Information and network security
• Experience with Unix/Linux/Windows Operating systems
• Experience with contact center technologies
• Management Course lasting not less than Four (4 ) weeks