Assistant ERP Support Officer at Kenya Red Cross Society

• The Assistant ERP Support Officer supports the effective use, configuration, and continuous improvement of the organization’s Enterprise Resource Planning (ERP) system.
• Working under the supervision of senior ERP support staff, the role focuses on functional system support, business process alignment, configuration management, and coordination between business departments and the ERP technical team.

KEY RESPONSIBILITIES

• Functional System Support
• Provide day-to-day functional support to ERP users across departments.
• Analyse and resolve issues related to business processes, configurations, and system usage.
• Escalate technical defects with clearly documented functional analysis.
• ERP Configuration
• Support maintenance of system setups, including approval workflows, coding structures, and configurable parameters.
• Ensure configuration updates are properly documented and tested before release.
• Business Process Alignment
• Engage with departments to understand operational requirements and system challenges.
• Document functional requirements and support their translation into technical solutions.
• Contribute to ongoing improvement of ERP-enabled processes.
• Testing & Change Management
• Participate in user acceptance testing for system enhancements and updates.
• Assist in preparing test scenarios and validating results.
• Reporting & Data Governance
• Support generation and interpretation of ERP reports.
• Promote accurate system usage and adherence to data standards.
• Assist in maintaining data integrity across modules.
• Training & Documentation
• Support onboarding and refresher training for ERP users.
• Maintain functional documentation and user guidance materials.

EDUCATION AND EXPERIENCE: 

• Experience working with Microsoft Dynamics 365 Business Central in a functional capacity.
• Practical exposure to core business processes such as finance, supply chain, or operations.
• Experience supporting ERP users and documenting functional requirements.

Key Academic Qualifications

• Bachelor’s degree in Business Administration, Accounting, Finance, Procurement & Supply Chain, Information Systems, or a related field.