Assistant Manager, Business Applications SG 4 at SonySugar Limited

Reporting to the Manager, ICT, the position is responsible for the management and coordination of the of the Company’s Business Application Systems i.e. SAP & AMS Systems.
Specific responsibilities will include:-

• Analysing business systems to determine effectiveness; identifying inadequacies, inefficiencies and problems; developing system specifications and recommending application software development, upgrade or enhancement;
• Reviewing, analysing, evaluating and testing detailed business and functional requirements, documentation, process flows and data models to contribute to the development of project plans including project charter, project deliverables, cost/benefits analysis, time line estimates, scope and control.;
• Ensuring that effective liaison and communication is maintained with end -users, vendors and management, to minimize downtimes;
• Proactively managing SonySugar’s business applications on a day to day basis including troubleshooting and providing 2nd level support for these applications. This will include providing remedial support for all operational failures and ensuring that initial resolutions are followed up with full corrective actions;
• Ensuring that end-users are appropriately trained on all necessary applications;
• Oversee translation and documentation of user requirements into system specifications;
• Ensuring alignment and adherence to SonySugar ICT strategy, governance policies, processes and standards and with external regulatory requirements;
• Ensuring high availability of Applications by designing and deploying high quality maintenance plans, covering backup, archiving, housekeeping, health checks, job runs and administration;
• Ensuring that Service Providers resolve incidents and issues in an efficient and effective manner, and that the root cause analysis studies are conducted and clear improvement plans are identified;
• Developing, reviewing and maintaining a Service Level Agreement(SLA) and ensuring that internal and external service requests (SRs) are implemented according to the SLA
• Establish problem resolution procedures through Helpdesk and ensuring compliance by all;
• Analysing and monitoring support partners performance against agreed service levels, publishes the results, and initiates remedial actions based on results;
• Liaising with the Network and Infrastructure Team during issue resolution, escalation for coordination, planning and reviews;
• Managing, Configuring and Maintenance of the Systems Databases (Oracle & Sybase) to ensure high levels of availability, efficiency and minimum downtimes.
• Establishing a reliable data mirroring solution at an off-site location to serve as a backup in case of downtime at the primary servers;
• Proactively instituting IT Security measures to ensure that information confidentiality, integrity and availability is guaranteed by ensuring timely identification, mitigation and control. This shall include Roles Management to ensure that only users with the requisite authority to access systems are permitted;
• Ensuring that all the ICT Systems Applications are up to date, have valid licenses and maintenance contracts;
• Performing duties that might arise from time to time as directed by the HICT

Job Specification/Requirement:

• Master Degree in the relevant field will be an added advantage
• Bachelor's degree in Information Technology, Information Systems, Business Information Technology (BBIT), Computing Science and Technology, or its equivalent qualification from a recognized University;
• Certification in SAP Systems Administration and Oracle Database Administration are a MUST HAVE.
• Certification in, relevant Systems Applications Development, Microsoft Certification, IT Security/Cybercrime, COBIT/ITIL, Database Administration Certification Web Development Certification are an added advantage.
• Excellent Communication and Leadership Skills
• Familiarity with a mid to large ICT business enterprises preferred
• Relevant work experience of five (5) years;
• Senior Management Course will be an added advantage;
• Membership to professional Body where applicable.
• Computer Proficiency.
• Fulfilled the requirements of Chapter Six (6) of the Constitution