Assistant Manager – Capacity Management & Business Continuity at Kenya Revenue Authority (KRA)

Job Summary.

This role is responsible for ensuring and coordinating all capacity and continuity plans of automated business processes with minimal disruption to the Authority as well as supporting the design and procurement of infrastructure solutions and technical requirements for the Authority and approving capacity plans and reports.

Duties and responsibilities

• Regularly review the IT Services continuity plan and ensure these conform to the Authority’s business continuity policies and IT service continuity policies.
• Ensure optimal utilization of infrastructure through gathering measurements periodically, generating reports, creating a workload catalogue, establishing underutilization or over utilization.
• Implement the business continuity strategy, review and address any invocations of the business continuity plan and monitor progress resolution.
• Ensure the development of IT business continuity documentation including test results, exercises and suggested recommendations for improvement areas.
• Support the design of infrastructure solutions and technical requirements including the preparation of work plans and research.
• Facilitate the procurement of requisite infrastructure solutions and service equipment.
• Guide the identification of technology solutions required including the formulation of terms of reference and specifications.
• Ensure capacity management audit findings are circulated and recommendations are actioned within the set standards. .
• Ensure regular and timely management and performance reporting and initiate corrective action where necessary.
• Analyze and resolve internal/external user requests and assign to appropriate units if required.

Person specifications

For appointment to this job, the candidate must have:

• Bachelor’s degree in Computer Science, Management Information Systems, Information Technology, Electrical / Electronic Engineering, Telecommunications or any other IT related field from a recognized institution.
• Four (4) years relevant work experience, one (1) of which must be at Supervisory level.
• Management Course lasting not less than four (4) weeks from a recognized institution, will be an added advantage.
• Knowledge of current and emerging technologies and how they might be applied to support business outcomes.
• Ability to Implement and monitor appropriate records, information and policies.
• Experience in capacity and availability planning.

Technical Competencies

• Strong knowledge in application, systems, storage and database monitoring principles and practice.
•  Knowledge in Capacity Management, Disaster Recovery and Business Continuity Planning.
•  Knowledge in Systems, network and infrastructure capacity management tools and control systems.
•  Knowledge in Network architecture & design framework concepts and cybersecurity fundamentals.
•  Knowledge in virtualization technologies and other emerging technologies.
•  Knowledge server operating systems i.e. Windows/Linux management.
•  Strong data analysis knowledge with demonstrated practical experience.
• Knowledge in MS Excel, MS PowerPoint, and BI tools.

Required Certifications/Training

• IT Governance, ITIL or COBIT.

At least one of the following Certifications:

• MCSA, MCSE, Networking (CCNA), Linux or UNIX, IBM.
• Membership to a relevant professional body where applicable.
• Practicing License where applicable.
• Proficiency in Computer Applications.

Desired Certifications and Training

• Project Management, i.e. Prince II, PMP.
• Business continuity management Training

Key Competencies

• Innovative thinking
• Organizational skills
• Resilience and Adaptability
• Critical Thinking and Problem-Solving
• Customer-Centrism Approach
• Professionalism, Ethical Judgment and Integrity