Assistant Manager - General Insurance Motor Claims at Absa Bank Limited

Job Summary

Exciting career opportunity at First Assurance Company Ltd. We are looking to hire an Assistant Manager - General Insurance Claims Department - Motor Section. To support the Head of Claims in the claims Business by providing operational support in the Claims Department processes. To process motor insurance claims in a fast, fair and courteous manner by ensuring that customer satisfaction, company profitability and good corporate image is maintained

Job Description

• Appoint and manage performance of service providers
• Process motor claims and ensure that claims are paid within the set TATs
• Resolving customers complaints and disputes swiftly and fairly to guarantee customer satisfaction.
• Approve claims settlement within agreed limits (signing authority)
• Preparing and presenting accurate and timely management reports.
• Examining loss assessment reports and recommending settlement or repudiation
• Assist and manage queries escalated by staff, brokers, clients or service providers to ensure timeous resolution.
• Liaise and visit brokers to build relationships
• Ensure that all the cost containment strategies in non-claims section are adhered to.
• Collaborate with underwriting department on areas or actions that may minimize loss es or risk improvement recommendations
• Escalate poor performing accounts to Head of claims for management
• Preparing claim payment vouchers for clients and service providers & credit notes
• Review claims reserves as per the set guidelines
• Attending to walk in clients and via telephone
• Manage performance of the direct reports
• Liaise with IRA on queries raised by the Regulator
• Ensure proof of payments are shared with the clients and the Service provider

Education

• Higher Diplomas: Business, Commerce and Management Studies (Required)