Assistant Medical Underwriter. at PACIS Insurance

JOB PURPOSE

The jobholder is responsible for the assessment and determining terms for medical risks.

PRINCIPAL ACCOUNTABILITIES

Underwriting Role

• Assess the new and existing risks and ensure that they are adequately rated and commensurate with the terms and conditions advised and endorsed to retain profitability of the medical portfolio.
• Provide competitive quotations to all customers promptly within the standards set.
• Membership management; additions and cancellations.
• Scheme set up, benefits set up and membership updates in the system
• Timely and accurate debiting of premium and cover conditions and that the documentation is in compliance with set standards and procedures.
• Ensure that medical insurance cards are issued in an efficient timely and accurate manner
• Prepare and send renewal notice within stipulated timeline and co-ordinate follow up of the renewals to achieve renewal capture targets.
• Ensure policy endorsements & documents are accurate and made within the standards of service, and ensure timely dispatch
• Train various stakeholders on company products for increased knowledge and growth of business
• Monitor scheme loss ratios and adjust renewal terms accordingly
• Assist with business acquisition through follow up on quotes and intermediary visits.
• Ensure business is booked as per the company’s credit policy and follow up on payment plans.

Customer Service Role

• Continuously monitor the outpatient fund and check on prudent utilization of cover reporting any anomaly noted and ensure timely invoicing for top up.
• Provide benefit utilization reports as per the standards of service set out in the customer charter
• Provide timely feedback to client’s queries and concern as per service charter provisions.
• Maintain client and intermediary relationships through visits

KNOWLEDGE AND EXPERIENCE

Qualifications:

Minimum Academic Qualifications

• A Bachelor’s degree in Actuarial science/Statistics from a recognized University.

Professional Qualifications

• Diploma in Insurance

Experience:

• Entry Level to 6 months of experience.

SKILLS AND COMPETENCIES

• Stakeholder Management
• Analytical skills
• Teamwork
• Interpersonal and communication skills
• Accuracy/Keen to detail
• Commitment & dedication
• Decision making
• Customer oriented
• Planning and organization skills