Network Operations Center Team Lead at Avertis Solutions Ltd

Qualifications

1. Holds a bachelor's Degree in IT or IT-related course. 
2. A demonstrated track record of basic technical (IT) understanding, deep customer service, and call center experience as well as analytics skills.
3. Has a minimum of three years of experience working in a similar field. 

Duties & Responsibilities

• Responsible for managing and handling NOC call centre
• Responsible for handling sales and customer onboarding processes. 
• Responsible for managing and coordinating the NOC team and ensuring that the networking system runs efficiently without interruption.
• Continually focus efforts on the automation of the Network Operation Centre.
• Assisting customers, ensuring prompt resolution of clients' inquiries, distributing tasks to the staff, and monitoring the employees' performance/KPIs. 
• Handling basic technical issues, such as reactivations and reconnections.