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  • Posted: Jan 27, 2023
    Deadline: Not specified
  • Avertis Solutions Ltd is a fully-fledged management consultancy in Kenya offering a wide array of services across various industries.
    Read more about this company


    Network Operations Center Team Lead


    1. Holds a bachelor's Degree in IT or IT-related course. 
    2. A demonstrated track record of basic technical (IT) understanding, deep customer service, and call center experience as well as analytics skills.
    3. Has a minimum of three years of experience working in a similar field. 

    Duties & Responsibilities

    • Responsible for managing and handling NOC call centre
    • Responsible for handling sales and customer onboarding processes. 
    • Responsible for managing and coordinating the NOC team and ensuring that the networking system runs efficiently without interruption.
    • Continually focus efforts on the automation of the Network Operation Centre.
    • Assisting customers, ensuring prompt resolution of clients' inquiries, distributing tasks to the staff, and monitoring the employees' performance/KPIs. 
    • Handling basic technical issues, such as reactivations and reconnections. 

    Method of Application

    To apply for this rewarding and exciting opportunity, please send your CV to 

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