(B2c) Collection Specialist at SGS

The Collection Specialist shall be responsible for completeness, accuracy and timeliness of operations in the collection area.

Main duties and responsibilities:

• Contacting customers to collect money based on ageing focused on selected accounts.
• Customer account reconciliations.
• Review and send periodic Customer Statements.
• Action on customer statements feedback together with AR team.
• Give feedback to AR team on bad debts and debt write-offs.
• Provide feedback to AR team on payments allocation
• Close co-operation with AR team in any other customer related topic.
• Close co-operation with Credit Management teams on credit limits management.
• Work with internal stakeholders (Operations, Sales, Local Finance, GBS, Customer Service, etc.) to resolve issues.
• Work with B2C manager for process improvements initiatives.
• Ensure compliance with SGS policies and procedures
• Ensure that work carried meets the requirements of the Group Integrity and Confidentiality standards.
• Any other duties and responsibilities assigned to by the Team Lead and or Finance Hub Manager from time to time.
• Monitoring debt balances to ensure reduction in Debtors DSO
• Ensure all WHT and WHVAT are adjusted properly to respective invoices upon receiving the certificates from clients.
• Improve cash flow and align with Group targets in shortening the cash cycle

Qualifications

Qualifications, Experience and Competencies

• University Degree (Finance & Accounting) from a recognized University.
• Professional certificate from any of the recognized accounting bodies (CPA, ACCA etc)
• Minimum of 4 years work experience in relevant finance function.
• Ability to adapt quickly and demonstrate flexibility
• Able to work independently and a strong team player.
• Customer service oriented.
• Good analytical and problem-solving skills
• Positive learning attitude and detail oriented
• Experience (intermediate level) in working with MS Office applications (Excel, Word, Power Point) Knowledge of Oracle E Business Suite is a plus
• Good leadership skills and able to work with minimum supervision.
• Good public relations and interpersonal skills.
• Should be computer literate and have excellent communication skills with high level of written and verbal English.