Bancassurance Relationship Manager at Britam

Job Purpose:

• The role holder will be responsible in leading and managing the assigned banks to distribute profitable Britam products and business through coordinating with the bancassurance head office managers, Bancassurance Officers and relationship officers to generate revenues for all lines of businesses.
• The role holder will work together with the regional team to support implementation of the specific bank strategies across different bank branches.

Key responsibilities:

• Work closely with Team leaders within the allocated bancassurance partners to support business acquisition for all lines of businesses (GI, EMC, Life & Pension).
• Develop bank specific account strategy to unlock potential for all lines of businesses.
• Align drivers of business to deliver on all agreed service level agreements for sales and after sales support.
• Communicate Partners expectations and provide insights back to business to deliver competitively on a product or process.
• Facilitate Team working and knowledge sharing.
• Ensure profitable business growth objectives are met with each assigned Partner through new business and retention of existing business.
• Develop training calendars for Bank Partners on products and process and oversee implementation of all training programmes.
• Manage relationships of key accounts and corporate clients to support the partner sales officers/managers and Britam Banca regional relationship executives.
• Preparation and supervision of the delegated preparation of accurate and competitive quotations for insurance business and ensure they are accurate and promptly shared with the potential clients.
• Oversee the processing of tenders/RFPs and ensure required documentation is availed on time.
• Participate in product development and delivery for right fit of products to the banca partners.
• Ensure prompt follow-up on renewals to ensure that the prescribed retention ratio is achieved.
• Coordinate Bank Partner evaluation and implement recommendations.
• Collaboratively, work together with the Bancassurance Relationship Executives to achieve the  division’s given goals and objectives.
• Ensure debt management in lines with the set credit control for all business booked by self and by assigned banca relationship executives for the assigned bank partners.
• Ensure quarterly service meetings for all assigned partners.
• Ensure preparation of expense budgets and revenue targets as shall be stipulated from time to time.
• Delegated Authority: As per the approved Delegated Authority Matrix. 

Knowledge, experience and qualifications required

• Bachelor of Commerce degree or any other business-related degree.
• Professional qualification in Insurance (ACII, FLMI or IIK)
• 6-8 years’ experience in insurance/banking/financial services two of which must be in relationship management.

Leadership category responsibility framework (Core Competencies)
Emerging Leaders in Britam need to:

• Plan, direct and apply efficiencies and resources in order to optimise output and profitability against time, cost and team targets.
• Effectively communicate strategic and operational departmental goals and objectives to peers and others in order to ensure proper implementation.
• Ensure that department priorities are adhered to and effectively communicated.
• Ensure competent and effective people resources through appropriate coaching, development and people supervision as appropriate.
• Embody a high performance, proactive culture.
• Effectively ensure the adherence to key performance areas, deadlines and goals in order to optimise operational effectiveness.
• Effectively communicate resource needs, possible opportunities and achievements to management in order to aid them in their decision-making.
• Effectively set and monitor priorities and objectives for more junior staff.
• Understand and communicate objectives in relation to the larger organisational impact.
• Effectively disseminate knowledge within the correct context, towards subordinates as well as management.
• Appropriately model the company values while setting the pace and energy for delivering.
• Effectively manage and communicate change within the department in order to increase staff and process effectiveness.
• Provide access to accurate and consistent information and services across all channels.
• Ensure a seamless experience for clients. Improve service delivery for clients.
• Engage in continuous brand building to become the trusted partners to clients.