Bank Manager (Money Transfer Services) at National Bank of Kenya

Job Ref No. HR/062/2022

Position Scope: 

The role holder will be responsible for ensuring there is a link to branches to create new outlets/terminals for Money Transfer Services.

Key Responsibilities:

• Develop processes for Money transfer service sales activations and marketing plans targeting specific MTS merchants for joint marketing and promotions and marketing department.
• Define and plan Money transfer services enhancements to promote uptake.
• Ensure revenue collected on all Money transfer services avenues.
• Review all Money transfer service contracts to align with our objective.
• Ensure visible signage in the entire branch network.
• Liaise with the branch to have dedicated and manned cubicles for Money transfer service.
• Ensure that branches have active user/passwords access through ICT support.
• Organize for user training on Money transfer services.
• Ensure settlements are done promptly by the Backoffice team.
• Ensure reconciliation on Money transfer systems and feedback to branches
• Ensure steady/timely communication from merchants to the branches.
• Provide monthly performance revenue reports to branches.

Education, Professional Qualifications, Experience & Skills

• Bachelor’s degree in business related field.
• Master’s degree will be an added advantage.
• Five (5) years’ experience in Banking.
• At least (two) 2 years’ experience in Branch Operations of a commercial bank at a managerial level.
• Strong background in product development and roll out, partner relations and change management.
• Good understanding of the Money Transfer regulations from a local and international standpoint.
• Good understanding of Banking laws and regulations.
• Excellent in budgeting and planning.
• Governance – knowledge and ability to ensure good governance practices in the assigned Department.
• Analytical – highly analytical and ability to challenge status quo based on quantitative facts and impacts.
• Excellent communication skills.
• Leadership and management – ability to lead teams, mentor and coach staff to goal definition and achievement.
• Decision making – ability to make strategic decisions in a timely and effective manner and to be accountable for decision making within departmental and role allocation and advise departments on major financial implications and critical decisions required
• Professionalism – maintains a professional approach based on ethics and NBK values
• Integrity and honesty and ethics- ensures ethical practices and integrity and ensures NBK is not put at reputational risk.
• Customer orientation-is customer focused striking a solid balance between external and internal customer orientation.