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  • Posted: Aug 3, 2022
    Deadline: Aug 15, 2022
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  • National Bank is a major player in Kenya’s banking industry. It is one of the largest banks in the country giving financial services to all sectors of the economy. The bank will continue to cover the financial landscape and respond positively to the needs of its customers, shareholders and the economy besides offering traditional financial services and...
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    Bank Manager (Money Transfer Services)

    Job Ref No. HR/062/2022

    Position Scope: 

    The role holder will be responsible for ensuring there is a link to branches to create new outlets/terminals for Money Transfer Services.

    Key Responsibilities:

    • Develop processes for Money transfer service sales activations and marketing plans targeting specific MTS merchants for joint marketing and promotions and marketing department.
    • Define and plan Money transfer services enhancements to promote uptake.
    • Ensure revenue collected on all Money transfer services avenues.
    • Review all Money transfer service contracts to align with our objective.
    • Ensure visible signage in the entire branch network.
    • Liaise with the branch to have dedicated and manned cubicles for Money transfer service.
    • Ensure that branches have active user/passwords access through ICT support.
    • Organize for user training on Money transfer services.
    • Ensure settlements are done promptly by the Backoffice team.
    • Ensure reconciliation on Money transfer systems and feedback to branches
    • Ensure steady/timely communication from merchants to the branches.
    • Provide monthly performance revenue reports to branches.

    Education, Professional Qualifications, Experience & Skills

    • Bachelor’s degree in business related field.
    • Master’s degree will be an added advantage.
    • Five (5) years’ experience in Banking.
    • At least (two) 2 years’ experience in Branch Operations of a commercial bank at a managerial level.
    • Strong background in product development and roll out, partner relations and change management.
    • Good understanding of the Money Transfer regulations from a local and international standpoint.
    • Good understanding of Banking laws and regulations.
    • Excellent in budgeting and planning.
    • Governance – knowledge and ability to ensure good governance practices in the assigned Department.
    • Analytical – highly analytical and ability to challenge status quo based on quantitative facts and impacts.
    • Excellent communication skills.
    • Leadership and management – ability to lead teams, mentor and coach staff to goal definition and achievement.
    • Decision making – ability to make strategic decisions in a timely and effective manner and to be accountable for decision making within departmental and role allocation and advise departments on major financial implications and critical decisions required
    • Professionalism – maintains a professional approach based on ethics and NBK values
    • Integrity and honesty and ethics- ensures ethical practices and integrity and ensures NBK is not put at reputational risk.
    • Customer orientation-is customer focused striking a solid balance between external and internal customer orientation.

    Method of Application

    Send your CV and application letter showing how you meet the role requirement stated above to: [email protected] by Monday, 15th August 2022. Please note that applications received after the deadline will not be considered.

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