Barista - Upperhill at Brites Management

Duties and Responsibilities

• Coffee Preparation: Prepare and serve a variety of coffee beverages, including espresso, cappuccino, latte, and drip coffee, according to established recipes and standards. Ensure consistency in flavor, presentation, and quality of each drink.
• Customer Service: Greet customers warmly, take orders accurately, and provide recommendations based on customer preferences. Engage with customers in a friendly and professional manner, addressing any questions or concerns they may have.
• Efficiency: Work efficiently to maintain a smooth flow of orders during busy periods. Manage multiple drink orders simultaneously while maintaining attention to detail and quality.
• Equipment Maintenance: Operate and maintain espresso machines, grinders, and other coffee equipment according to manufacturer instructions. Perform routine cleaning and maintenance tasks to ensure equipment functionality and hygiene.
• Cash Handling: Process customer transactions accurately using POS (Point of Sale) systems. Handle cash and credit card payments securely, following company procedures and protocols.
• Menu Knowledge: Stay informed about current coffee offerings, seasonal drinks, and promotions. Educate customers about different coffee varieties, brewing methods, and flavor profiles.
• Cleanliness and Organization: Keep the coffee bar area clean, organized, and stocked with supplies. Monitor inventory levels of coffee beans, milk, syrups, and other ingredients, and communicate any shortages to management.

Key Requirements Skills, experience and qualification

• Previous experience as a barista or in a similar role in a coffee shop, café, or restaurant.
• Knowledge of coffee brewing techniques, including espresso extraction, milk steaming, and latte art.
• Excellent customer service and communication skills, with the ability to interact with a diverse range of customers.
• Strong attention to detail and the ability to work efficiently in a fast-paced environment.
• Ability to stand for extended periods and lift heavy bags of coffee beans or milk crates as needed.
• Availability to work flexible hours, including early mornings, evenings, weekends, and holidays.
• Certification in food safety and sanitation is a plus.