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  • Posted: Dec 29, 2022
    Deadline: Not specified
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    Bidco Africa Ltd. was originally established as a manufacturing organization, committed to using the most efficient modern technologies to produce a superior range of products. Over the years, Bidco successfully won over the market, becoming, the largest and fastest growing manufacturer of vegetable oils, fats, margarine, soaps and detergents in East and ...
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    Information Technology Help Desk Support

    Responsibilities

    • Addressing users tickets regarding hardware, software and networking.
    • Installing applications and computer peripherals.
    • Asking targeted questions to diagnose problems.
    • Guiding users with simple, step-by-step instructions.
    • Conducting remote troubleshooting.
    • Testing alternative pathways until the issue is resolved.
    • Customizing desktop applications to meet user needs and automation.
    • Recording technical issues and solutions in logs.
    • Following up with users to ensure their systems are functional.
    • Help creating technical documentation and manuals. Resolving tickets, analyzing users reported information to identify problems and concerns.

    Requirements and skills

    • Minimum of 2 years' experience
    • Have to do multitasking
    • Can provide L2 Level users.
    • Can provide exceptional support while communicating and assisting users.
    • Ability to resolve and troubleshoot issues, analyze users reported information to identify problems and concerns.
    • Continual process improvements within department
    • Graduate in Computer Engineering or equivalent.

    Method of Application

    Interested and qualified? Go to Bidco Africa on www.linkedin.com to apply

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