Billing Officer at Tavevo Water and Sewerage Company Limited

Ref: TVO/06/2023/008

DUTIES AND RESPONSIBILITIES

• Promptly generate meter reading books in the billing system according to theapproved Billing cycle and send to Information Communication Technology (ICT) officer through the billing system.
• Promptly confirm from ICT officer, access linked meter reading books in meter reading system and assign to Meter readers.
• Promptly confirm receipt of submitted meter readings in meter reading system and send to billing system verify Meter reading photograph against the submitted corresponding meter readings and correct submitted mismatched readings in the billing system.
• Generate Exceptional/Anomaly reports submit to and instruct meter reader to address, collect feedback update submitted information in billing system, record and submit report of noted issues to your supervisor.
• Generate ad-hoc and or monthly customer water bill(s) per meter reading book send to your supervisor for clearance, collect and send approved bills to ICT officer for onward delivery to customers.
• Promptly generate debtors and customer disconnection list, seek approval for disconnection of defaulters and assign enforcement officers to undertakedisconnections as per approved list of defaulted accounts.
• Check system and give confirmation to requested clarification on customer payments.
• Issue water meters and or receive disconnected water meters, verify submitted disconnection, reconnections and new connections as per approved list and update cutoff, turn on meter readings, meter details, customer details and other approved information in the billing system.
• Seek approval from your supervisor and update in the billing system and meter reading system submitted customer contact information, payment details, authorized customer adjustments and amendments.
• Advise customer on conditions required to update customer account details, superseding of account, stop billing, account termination and new account application seek clearance from your supervisor and update.
• Create superseded account, new account, stop billing, terminate account, update account details, new customer connection application information andconnection approval details in the billing system.
• Collect report on any issues, observed challenges, conclusion of findings and recommendations from enforcement officers, resolve and or escalate to your supervisor.
• Ensure, operationalize and observe approved occupational safety and healthy rules and guidelines reporting any breach to head of human resource department through human resource officer.
• 14. Prepare and submit ad-hoc and or monthly reports including but not limited to billing versus collection, estimated versus actual meter reading, active versus inactive accounts, customer complains analysis, monthly water billing summary report. All by customer category, overall per branch and per meter reading book send to your supervisor for clearance and any other for management decision.

Personal Specifications
For appointment to this grade, an officer must have: -

• Diploma in ICT, Business Management, Business Administration or any equivalent or relevant certificate from a recognized institution.
• At least three (3) years experience as a billing officer
• Good communication, interpersonal and time-management skills
• Proficiency in computer skills