Salesforce Systems Administrator at Boma Projects

DUTIES & RESPONSIBILITIES:

• Create and Manage Changes to the System
• Provide Salesforce administration support of our internal and partner-facing Salesforce environment.
• Develop customized solutions within the Salesforce platform to support critical business functions and meet program objectives, donor requirements and organization goals.
• Collaborate with various internal departments to ensure Salesforce environment supports internal and external needs relating to functionality and performance
• Manage system changes without interruption to the users.
• Maintain Salesforce test environment and ensure stability of new features or upgrades before installing in productio
• Support the selection of third-party programs and their integration into the overall environment through recommended best practices.
• Seek out and gather the evolving needs of the organization concerning Salesforce and play a central role in helping synthesize these needs into a product roadmap.
• Manage new Salesforce releases analyzing impact to our database and efficiently roll out new features.
• Maintain System, Security, and Integrity
• Grant/remove and maintain user licenses.
• Maintain security including sharing rules and security levels.
• Maintenance and customization Salesforce.com scopes such as users, roles, profiles, sharing rules, accounts and contacts to support vital organization’s functions.
• Monitor application storage usage and archive data as needed.
• Carry out quality assurance testing. User Assistance, Training, Adoption and Satisfaction
• Expand use of our Salesforce platform through leveraging existing system capabilities – attend planning meetings, assist with determining if /how our Salesforce system can be used in new ways to improve the end user experience, or solve for new requirements by different teams.
• Help to create staff training materials and develop internal Salesforce expertise to support a decentralization of salesforce capabilities across departments in line with their functions.
• Communicate regularly with the user base regarding new features, enhancements, and changes to the system.
• Monitor usage and mentor users/groups needing assistance.

Qualifications:

• Degree in Computer Science, BBIT or any IT related field
• Experience as a Salesforce super-user or system administrator (2 years and above preferred).
• Experience with Non-profit Success Pack (NPSP)
• Strong understanding of permissions in Salesforce – Public Groups, Profiles, Roles, Sharing Settings, Permission Sets, Org-wide defaults.
• In-depth knowledge of custom objects, formula fields, validation rules, workflows, flows and process builders.
• Able to identify & successfully resolve issues & bugs.
• Able to communicate effectively with users & business leaders.

Desired (but not required) Qualifications:

• Salesforce Administrator Certification and Salesforce Nonprofit Cloud Consultant Certification
• Able to build & maintain 3rd party integrations and knowledge of Taroworks