Bookshop Clerk at Mount Kenya University

Qualification

Education, Skills & Experience;

Must have:                                        

• Bachelor’s Degree in Business Management, Procurement, Supply Chain Management, Marketing, or a related field.
• Three (3) years relevant work experience in a similar role.

OR

• Diploma in Business Management, Procurement, Supply Chain Management, Marketing,
• Five (5) years relevant work experience in a similar role.

Key Skills & Competencies

• Knowledge of stock control and inventory management
• Ability to handle cash, receipts, and point-of-sale (POS) systems
• Computer literacy (MS Word, Excel, basic inventory systems)
• Good record-keeping and documentation skills
• Strong customer service and communication skills

Key responsibilities

Reporting to Bookshop Manager

Duties and responsibilities:

• Assisting students, faculty, and staff with book purchases and inquiries by providing tailored recommendations, answering questions on academic materials, and ensuring excellent customer service aligned with the university’s standards.
• Processing sales transactions for textbooks, stationery, and other materials efficiently using the university’s point-of-sale system, managing payments, and maintaining accurate records for auditing purposes.
• Maintaining precise inventory records for academic books and supplies by conducting regular stock audits, updating databases, coordinating with suppliers, and ensuring availability of essential learning resources.
• Organizing and displaying academic books, stationery, and other educational materials in a manner that facilitates easy access and supports the university’s learning environment and promotional activities.
• Providing general administrative support within the university bookshop by managing records, assisting in reporting, handling correspondence, and supporting daily operations to contribute to the overall efficiency of the university’s resource centres.
• Report any operational, maintenance, or security issues to the appropriate university offices.
• Perform any other duties that may be assigned by the immediate supervisor.