Branch Manager (Logbook Product) at Phoenix Capital

• You will be responsible for managing resources, staff, developing and attaining sales goal. Delivering customer service, maintaining a healthy portfolio, implement strategies on penetration of business segments, markets and growing the branch revenue.

 Roles and responsibilities:

• Grow the branch Loan book through increasing sales.
• Meet set KPI’s in this role
• Manage branch performance with regard to sales, collection, PAR and efficiency.
• Manage employees and lead day-to-day responsibilities.
• Recruit and interview new employees
• Assist with customer service to ensure overall customer satisfaction.
• Oversee reports for budgets and financial reports.
• Create plans and forecasts that are built to fit future needs.
• Work to grow business and customer acquisition.
• Manage and control branch staff’s proper qualification, capacity and experience.
• Supervising a branch's staff and delegating responsibilities.
• Overseeing credit and loan approval.
• Marketing the local branch to potential customers.
• Fostering customer relations by answering questions and solving issues.
• Setting and tracking a branch's sales and collection goals.
• Ensuring proper efficiency of the branch and it’s loan book.
• Collaborating with higher management to discuss the branch's performance.
• Other tasks/projects as assigned.

Summary of Qualifications:

• A minimum of 5 years of microfinance experience, experience in computer skills preferably spread sheets and understanding loan management apps, keen to details, implementation, follow-up and results oriented.