Branch Service Manager Mombasa at Access Bank Kenya

Description

• Ensure effective / efficient implementation of bank-wide policies with respect to branch operations
• Supervise the administration of the vault through effective treasury management
• Ensure proper documentation of all transactions and authorise transactions within approval limits
• Review and approve retail credit applications within stipulated guidelines / limits
• Supervise activities of operations staff to ensure timely and efficient service delivery to customers
• Supervise counting of vault cash and verify agreement with cash register
• Ensure that the unit has adequate allocation of resources to enable it meet stated objectives
• Perform random batch checking of transactions by subordinates and query exceptional transactions
• Verify for correctness the net position of branch account
• Enforce compliance of transfer/swap of vault cash above branch holding limits
• Perform other duties as assigned by Regional Head

Requirements

Required Knowledge, Skills and Abilities

• Good knowledge and understanding of banking operations (domestic and international)
• Excellent Administrative skills
• Good Procurement & employee management skills
• Excellent customer service capabilities
• Good negotiation and conflict resolution skills
• Good Oral & Written communication
• Good documentation and process management skills
• Initiative
• Documentation skills
• Entrepreneurship/ taking ownership
• Analytical Skills/ Problem solving
• Self-Management
• Interpersonal Skill
• General managerial/ administration
• Team building / conflict management
• Coaching
• Leadership / Influencing
• Organisation and coordination skills

Generic Skills Supervisory skills