Branch Shop Attendant at Motion Industrials Ltd

Reporting To

Regional Sales Manager.

Position Summary

1. To ensure efficient and effective organization and coordination of day-to-day operations of the Branch
2. To support sales team operations.
3. Act as the company gatekeeper.

Responsibilities

1. Oversee front shop and offer customer care operations
2. Maintain an effective filing system
3. Advising and assisting customers
4. Data entry
5. Conducting financial transactions
6. Ensure compliance with all policies regarding inventory, debt management, and general conduct
7. Providing administration support to Sales Reps, Managers, and Senior Management
8. Management of stocks by ensuring Stocktake as advised by management.
9. Greeting and serving customers as they enter the shop
10. Follows up with customers to make sure that they are satisfied with a certain product.
11. Maintaining a positive, empathetic, and professional attitude toward customers at all times.
12. Responding promptly to customer inquiries.
13. Communicating with customers through various channels.
14. Acknowledging and resolving customer complaints.
15. Knowing our products inside and out so that you can answer questions.
16. Handling complaints or forwarding serious issues to the manager on duty
17. Keeping records of customer interactions, transactions, comments and complaints.
18. Communicating and coordinating with colleagues as necessary
19. Providing feedback on the efficiency of the customer service process.
20. Ensure customer satisfaction and provide professional customer support
21. Filling the supply of stock on the shelves
22. Go the extra mile to engage customers
23. Inform customer of deals and promotions.
24. Handle and reconcile office petty cash i.e. Manage petty cash float and adhere to set expenditure guidelines
25. Supervise and control dispatch of stocks to customers.
26. Perform Daily, weekly and monthly stock takes and report any discrepancies
27. Perform any such tasks that may be allocated by the RSM or operations Manager
28. Ensure that the combined CRM is always up to date and the contacts, emails, and persons are current and relevant.
29. Ensure the company hits its target on cash sales by ensuring the conversion of the many inquiries, especially from social media and calls.
30. Ensuring the safety of the shop by being the custodian of access locks.
31. Supervising the office assistant to ensure cleanness and neatness of the shop and the store.
32. Ensure all reports are sent on time as advised by management.
33. Ensure that daily banking is done and on time and share the banking slip with the Nairobi office on a daily basis.

Competencies

• Organizational skills
• Communication skills
• Customer service skills
• High level of integrity
• Business acumen
• Enthusiasm and self-motivation
• Problem solving skills

Reports

• CRM Database
• Daily Sales Reports
• Daily Bankings/Collections Report
• Stock Take Reports
• Stock out Reports
• Customer inquiries