Business Analyst at CIC Insurance

PURPOSE:

Reporting to the Group Head of Business Change & Transformation, the Business Analyst is responsible for project ideation & planning, Process management and organizational change management. The position requires the ability to work collaboratively with cross-functional teams to drive process improvement initiatives and effectively manage change to ensure successful implementation. The Analyst plays a critical role in ensuring that the organization achieves its strategic objectives by providing valuable insights into business processes and identifying areas for improvement. Act as the linkage between Business, Technology and Support functions and perform detailed analysis of the proposed initiatives by both the Business Owner and the Head – Business Change Management to confirm viability for implementation.

PRIMARY RESPONSIBILITIES:

• Conduct analysis of existing business processes to identify areas for improvement and recommend changes to enhance efficiency and effectiveness.
• Develop and maintain process documentation, including process flows, work instructions, and standard operating procedures.
• Work collaboratively with cross-functional teams to drive process improvement initiatives and effectively manage change to ensure successful implementation.
• Support project justification through a business case and determine the potential benefits, costs, and risks of a project.
• Facilitate process improvement workshops to identify and prioritize improvement opportunities and develop action plans to address gaps.
• Provide support in developing and implementing change management plans to ensure successful adoption of process changes.
• Participate in the testing of new processes and systems to ensure that they meet business requirements.
• Provide regular reporting on process improvement initiatives, including progress, benefits, and lessons learned.
• Analyzing and evaluating potential solutions to determine their feasibility and impact on the business
• Monitoring and tracking benefits realization.

GENERIC DUTIES

• Participate in planning and budgeting for the department
• Participate in various meeting and committees.
• Work with customer to gain their approval of functionality.
• Plans, promotes, and organizes internal training activities related to new Functional solutions, enhancements and automations.

Key Skills, Knowledge, Experience and Behavioural Competencies
Academic and Professional Requirements

• Education    Bachelor’s Degree    Degree in Business Administration, Computer Science, Information Technology, or a related field.
• Professional Qualification    CBAP, Lean Six Sigma, BPMN 2.0, PROSCI Change Management Practitioner.

Experience Required:

• Relevant experience    3-5

 Qualifications, Skills and Competencies:

• Experience in System Implementations & Projects
• Strong analytical and problem-solving skills.
• Knowledge of business process improvement methodologies, such as Lean Six Sigma or Business Process Management (BPM). Experience in facilitating process improvement workshops and leading process improvement initiatives.
• Familiarity with continuous improvement principles (Kaizen) and process reengineering concepts.
• Knowledge of business analysis principles, such as requirements gathering, stakeholder analysis, and use case development.
• Proficiency in process documentation using tools like flowcharts, swim lanes, and SIPOC diagrams.
• Proficiency in process modelling tools such as Visio.
• Strong communication and interpersonal skills, including the ability to work collaboratively with cross-functional teams.
• Experience in change management, including the ability to manage resistance to change and effectively communicate changes to stakeholders.
• Ability to work independently with minimal supervision.
• Results-oriented with a strong focus on delivering high-quality work.
• Flexibility and adaptability in a fast-paced and dynamic environment.