Business Development Manager, Coaching at Strathmore Business School

JOB PURPOSE:

To market and sell Coaching programs and services in liaison with the Director Coaching and Executive Education (the Heads of the other units -Custom Solutions, open programs, entrepreneurial programs, public sector unit, and in the Regions) and the academic programs on tailor-made coaching programs while building and cultivating sustainable key relationships with potential public and commercial partners, nationally and regionally. The ideal candidate would need to have considerable experience in coaching, consultancy solutions, client advisory, proposal writing, and presentation.

MAIN DUTIES AND RESPONSIBILITIES:

SALES:

• Market the SBS coaching products to internal and external SBS clients and stakeholders through stakeholder meetings, conferences, workshops, and events in order to enhance the visibility of the Strathmore University Business School coaching programs and products.
• Consulting, assessing, and proposing tailored coaching solutions to meet clients’ unique needs, answer to upcoming trends and promote business success of clients.
• Targeting new clients for business development and proposing new initiatives for existing clients, to increase sales opportunities and achieve personal and team financial targets.
• Developing and maintaining relationships with new and existing clients, developing industry linkages to sustain Strathmore University Business School as their knowledge partner in transforming Africa leaders.
• Presenting to and consulting with clients’ senior management on business trends with a view to developing effective coaching solutions.
• Continually devise ways to increase customer experience and deepen client/partner relationships and maintain lasting client and partner relationships.

MARKETING:

• Analyzing and managing stakeholders to maintain a close engagement and relationship with the market.
• Undertaking continuous business intelligence to understand client needs at organization, industry, and country level to ensure proposal of relevant and executive coaching and consultancy solutions.
• Tracking client satisfaction with frequent client review meetings and effective evaluation of programs and consultancy engagements.

OPERATIONAL EXCELLENCE

• Support the director in the design of coaching programs and products for business executives from the SBS programs as well as SBS and university staff.
• Supporting technical resource persons and key experts to ensure delivery of client promise and delivery of expected outcomes to the clients.
• Initiating and driving the coaching design process in liaison with Director, Lead coaches, and coach trainers and their teams. This includes designing coaching projects and other unique program features.
• Preparing internal coaching management reports and client reports as required, to support data-driven decision-making for enhanced client relations and effective process improvement.
• Ensure high standards on ethics, and confidentiality is maintained.

JOB REQUIREMENTS

The post holder will be required to have and to demonstrate evidence of the following qualifications, attributes, and skills:

• Master’s degree in a business-related area
• Minimum 5 years relevant working experience in business development with proven experience in sales, coach management, managing client relations, and key account management. Direct experience in consultancy will be an added advantage.
• Ability to guide coaching leaders in designing effective coaching solutions which will achieve desired business results.
• Good research, planning, and reporting skills. Excellent business communication and etiquette skills with a flair for pitching.
• Ability to analyze data from various sources including a thorough understanding of how business work and where opportunities lie.
• Financial and budgeting skills