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Stanbic Bank is a division of Standard Bank, a member of the Standard Bank Group, based in Johannesburg, South Africa. Stanbic Bank was adopted as a trading name in 1992, when the Standard Bank Group, then known as Standard Bank Investment Corporation, acquired the African operations of ANZ Grindlays Bank. The new name was adopted to avoid confusion with the...
This role serves both the Country Chief Executive and Regional Chief Executive
Job Purpose
To provide assistance to the CE and Regional CE, both in the day-to-day management of the workload as well as in any strategic and business matters, by providing guidance and sound advice on any maters pertinent, prioritising and managing issues that have escalated to the CE’s Office and keep abreast of any relevant developments or issues that impact the bank. This role acts as a sounding board to the CE, sharing the overflow of work and acting as a consultant on all matters required.
Key Responsibilities/Accountabilities
Customer Complaints
Provide a swift and efficient response to customer’s complaints that have been escalated to the CE & Regional CE, ensuring efficient resolution and promoting customer service excellence and driving the client centricity agenda.
Agenda management
Manage the CE's & Regional CE, agenda, prioritising pressing matters that require his/her direct attention and addressing any challenges or issues that can be resolved without further escalation. To act as a gatekeeper to the CE & Regional CE ,releasing his time to key and critical matters and relevant stakeholder engagements.
Research and insights
Conduct research in a multitude of subjects, at a macro and micro level, in order to ensure that the CE & Regional CE has all the required information in hand for stakeholder engagements, communications, events, interviews, etc. To provide insights that enable to CE & Regional CE to gain a good understanding of any matter and can engage with any stakeholder with confidence.
Communications
Produce communications and speeches for the CE & Regional CE, ensuring relevance and quality. It is required that any communication or speech is ready for immediate use by the CE & Regional CE.
Executive support
Provide support in the preparation of key events and forums attended by the CE & Regional CE by preparing all the key points that are to be addressed and compiling the required reports, ensuring alignment with key strategic imperatives and driving the right agenda in each event or forum.
Advice and guidance
Act as a sound advisor and consultant to the CE & Regional CE through the sound understanding of the organisation’s context and strategy, unpacking key challenges and/or opportunities, options and choices and potential implications (both positive and negative). To assist the CE & Regional CE to make informed decisions.
Cycle management
Manage the reporting cycles for the CE & Regional CE, including the monthly Kenya Leadership Council reports, quarterly Board packs and annual report. To compile the sections that are allocated to the CE & Regional CE, ensuring adherence to reporting requirements, quality and bearing of the information presented and sharpness of the communication channelled by the CE & Regional CE.
Executive collaboration
Work closely with the transformation, compliance, governance and branding executives to ensure alignment with the CE & Regional CE agenda and strategic imperatives.
Project management
Manage and drive key projects and initiatives critical to CE & Regional CE, ensuring these are executed as per plan and create the expected impact. These projects and initiatives foster and promote the CE & Regional CE and the organisation’s reputation and image and might required the collaboration across functions, therefore this role needs to influence and drive the agenda with key stakeholders.
Networking and collaboration
Manage a strong network of people that are key for the CE & Regional CE and the organisation, through the sound understanding of the organisation and external context where the organisation operates, in order to ensure that for any new initiative, challenge or opportunity the right people are identified and connected.
Committees, forums and work groups
Participate in key meetings related to strategic initiatives, in order to keep updated on any relevant developments or risks. To provide continuous feedback to the CE & Regional CE, highlighting any areas that require his/her direct intervention.
Ad hoc support
Support the CE & Regional CE in any relevant matters, in order to drive the function’s agenda and achieve strategic objectives for the organisation.
Preferred Qualification and Experience
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