Business Processing Officer at APA Life Assurance Company Ltd

KEY PRIMARY RESPONSIBILITIES

• Accurate set-up of New schemes and / or policies in the medical systems, and updating any shared databases and folders.
• Renewal Management: Accurate and timely renewal of schemes and / or policies in the Underwriting system
• Credit Facility Set-up: Sharing of Credit Facility instructions for both New and Renewal Business and ensure member access based on scheme guidelines
• Membership Management: effecting timely member additions and deletions, and producing the requisite debit, credit notes and Issuance of Medical cards, activation, deactivation etc.
• Issuance of documentations: Accurate and timely issuance of underwriting documentation – Policy documents, endorsements, debit notes, credit notes, membership card (both virtual & physical), travel letters etc.
• Analysing the risk presented through proposal forms/risk notes and accepting business as per the set criteria; 
• Ensure completeness of insurance documentations - KYC
• Addressing enquiries and feedback from internal/external clients within the timelines stipulated in the service charter and/or SLAs signed with respective clients;
• Ensuring that business is processed in the systems only after requisite payment is received or credit approved. Ensure premium settlements for approved credit is followed as scheduled and collected.
• Assist in preparing weekly and monthly reports, giving details of departmental performance on business acquired/lost and feedback on market practices from customers;
• Participating in company CSR and brand building activities in liaison with other departments.
• Any other duty as may be assigned by management from time to time.

ACADEMIC QUALIFICATIONS

• Bachelor’s degree in Business related field; Finance/Economics/Marketing/Actuarial Science or an equivalent.

JOB SKILLS AND REQUIREMENTS

• Negotiation skills
• Interpersonal and Communication skills.
• Detail oriented.

PROFESSIONAL QUALIFICATIONS

• ACII/CIM/IIK

EXPERIENCE

• At least 2 years’ relevant experience