Claims Officer at Kenyan Alliance Insurance

Main Purpose of the Job- (Job Summary)

The role holder is responsible for registering and acknowledging new claims, archiving claims files, updating various claims registers.

Main Responsibilities

• Register and acknowledge new claims
• Advise and follow up on claim requirements. (Documentation.)
• Maintain an updated repair progress register/movement of vehicles at the assessment centre
• Appointment of service provider – Windscreen replacements
• Analysis of claims documents as per claims guidelines
• Set initial reserves on claims within the limits and guidelines
• Follow up on claims requirements and documents
• Attend to clients promptly and provide Excellent Customer service and feedback to clients on claims progress
• Continuous Update of various claims registers
• Claim files archiving and ensure timely retrievals.
• Communicating with garages on repair/release of vehicles
• Doing preliminary demand letters to negligent third parties
• Making payment vouchers when the claims are finalized
• Recommend for a second assessment on accident vehicles whenever necessary.
• Evaluate the performance of the repairers and external assessors.

Perform any other roles as may be assigned by management from time to time.

Knowledge & Experience

The candidate must demonstrate and possess the following skills and qualifications:

• Bachelors of Commerce degree (insurance option preferred)
• Good progress in Professional qualification in Insurance (ACII/IIK )
• Two (2) years Claims insurance experience
• Good analytical skills
• Decision making skills
• Attention to detail
• Good Interpersonal skills
• Good Customer Service skills