Business Systems Manager at International Rescue Committee

Major Responsibilities

• Lead a team of analysts in the design, configuration, and development of enterprise application solutions.
• Coordinate team activities across multiple projects, ensuring alignment with organizational priorities and efficient use of resources.
• Manage the development and deployment of customizations, extensions, and complex configurations to meet evolving business needs.
• Build and maintain subject matter expertise in the business processes and functional areas supported by enterprise applications.
• Stay informed on trends and advancements in enterprise application technologies to guide strategic planning and system evolution.
• Collaborate with stakeholders to gather and analyze business requirements and translate them into effective system implementations and architectural configurations.
• Identify and resolve system issues and process gaps, recommending improvements through configuration, enhancement, or training.
• Oversee the creation and maintenance of comprehensive system documentation, including support processes, data flows, security protocols, and user procedures.
• Lead and participate in testing activities to ensure system functionality, data integrity, user readiness, and overall solution quality.
• Contribute to the design and evolution of enterprise application architecture, ensuring alignment with organizational goals and integration standards.
• Provide high-level support for escalated issues and manage vendor relationships to ensure timely and effective resolution.
• Participate in enterprise-wide planning and coordination efforts, including data governance, integration strategies, and cross-system process alignment.

Key Working Relationships

• Position Reports to:  Integra Technical Business Systems Director
• Position directly supervises:  Business Systems Analysts
• Other Internal and/or external contacts:

Internal:  

• Project Business Owners, business project team members outside IT, and wider stakeholders
• Subject Matter Experts across other departments
• Software and Systems team members
• Project Managers and Project Coordinators in the Project Management team

External: 

• Vendors and implementation partners

Requirements Skills

• Bachelor’s degree or equivalent
• 7+ years of experience implementing and supporting business systems including specifications, process modeling, implementation, delivery architecture, configuration, training, integration, operations, and support
• 2+ years of experience managing, configuring, and supporting core financial and logistics systems functions (GL, AP, AR, budgeting, T&E, procurement, P2P, WMS, CPM) in enterprise systems such as Infor, Aggresso, Serenic, Epicor, Sage, Oracle, SAP
• 2+ years of experience with external standards compliance (SSAE, PCI) and auditing
• Financial and supply chain subject matter expertise as it relates to information systems
• Experience providing administration and support for enterprise-level systems in the NGO sector with substantial numbers of users across global time zones and varying IT infrastructure
• 2+ years of experience with Agile and Waterfall Project Management methodologies in different team roles
• Ability to communicate effectively in both verbal and written form, with clarity and conciseness
• Strong listening skills
• Strong analytic curiosity and innovative problem-solving skills using a systems thinking approach
• Proven ability to work both independently and in a dynamic, cross-functional team structure
• Proven ability to establish and maintain working relationships across all departments and levels of the organization