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  • Posted: Jul 30, 2025
    Deadline: Not specified
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  • The International Rescue Committee is a global humanitarian aid, relief and development nongovernmental organization.
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    Business Systems Manager

    Major Responsibilities

    • Lead a team of analysts in the design, configuration, and development of enterprise application solutions.
    • Coordinate team activities across multiple projects, ensuring alignment with organizational priorities and efficient use of resources.
    • Manage the development and deployment of customizations, extensions, and complex configurations to meet evolving business needs.
    • Build and maintain subject matter expertise in the business processes and functional areas supported by enterprise applications.
    • Stay informed on trends and advancements in enterprise application technologies to guide strategic planning and system evolution.
    • Collaborate with stakeholders to gather and analyze business requirements and translate them into effective system implementations and architectural configurations.
    • Identify and resolve system issues and process gaps, recommending improvements through configuration, enhancement, or training.
    • Oversee the creation and maintenance of comprehensive system documentation, including support processes, data flows, security protocols, and user procedures.
    • Lead and participate in testing activities to ensure system functionality, data integrity, user readiness, and overall solution quality.
    • Contribute to the design and evolution of enterprise application architecture, ensuring alignment with organizational goals and integration standards.
    • Provide high-level support for escalated issues and manage vendor relationships to ensure timely and effective resolution.
    • Participate in enterprise-wide planning and coordination efforts, including data governance, integration strategies, and cross-system process alignment.

    Key Working Relationships

    • Position Reports to:  Integra Technical Business Systems Director
    • Position directly supervises:  Business Systems Analysts
    • Other Internal and/or external contacts:

    Internal:  

    • Project Business Owners, business project team members outside IT, and wider stakeholders
    • Subject Matter Experts across other departments
    • Software and Systems team members
    • Project Managers and Project Coordinators in the Project Management team

    External: 

    • Vendors and implementation partners

    Requirements Skills

    • Bachelor’s degree or equivalent
    • 7+ years of experience implementing and supporting business systems including specifications, process modeling, implementation, delivery architecture, configuration, training, integration, operations, and support
    • 2+ years of experience managing, configuring, and supporting core financial and logistics systems functions (GL, AP, AR, budgeting, T&E, procurement, P2P, WMS, CPM) in enterprise systems such as Infor, Aggresso, Serenic, Epicor, Sage, Oracle, SAP
    • 2+ years of experience with external standards compliance (SSAE, PCI) and auditing
    • Financial and supply chain subject matter expertise as it relates to information systems
    • Experience providing administration and support for enterprise-level systems in the NGO sector with substantial numbers of users across global time zones and varying IT infrastructure
    • 2+ years of experience with Agile and Waterfall Project Management methodologies in different team roles
    • Ability to communicate effectively in both verbal and written form, with clarity and conciseness
    • Strong listening skills
    • Strong analytic curiosity and innovative problem-solving skills using a systems thinking approach
    • Proven ability to work both independently and in a dynamic, cross-functional team structure
    • Proven ability to establish and maintain working relationships across all departments and levels of the organization

    Check how your CV aligns with this job

    Method of Application

    Interested and qualified? Go to International Rescue Committee on careers.rescue.org to apply

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