Call Centre Attendant at Hillside College

We are strictly looking for candidates who fulfill the following criteria.

• STRICTLY Diploma holders.
• Be willing to work on an 8 hour shifts (7.00 AM- 3.00 PM), (3.00PM-10.00PM) in our Jogoo Road Headquarters.
• Be willing to meet a minimum number of outbound calls in a day
• Willing to earn Ksh 20,000 retainer with a commission based on exceeding an enrollment of 30 students per month.
• Be willing to handle other products eg. SACCO.

Responsibilities:

• Answer inbound calls in a timely and friendly manner.
• Evaluate and handle customer requests, inquiries, and complaints and provide relevant solutions.
• Respond to the needs of the customers and provide personalised services.
• Boost customer loyalty by offering an excellent customer experience over the phone.
• Provide information on the College’s products and services and generate interest in the offer.
• Upsell and cross-sell the university’s courses.
• Identify and escalate priority issues and report them to the Management on an hourly basis.
• Routing inbound calls to the appropriate resources when necessary.
• Obtain and evaluate all relevant data to handle complaints and inquiries.
• Record details of customer interactions, e.g., comments, inquiries, complaints, and actions taken.
• Communicate and coordinate with internal departments to enrich the customer experience.
• Complete call logs and reports.
• Manage and update customer database.
• Manage and follow up leads for conversion.

Qualifications

• Diploma in a business-related field from an accredited and recognised institution.
• At least one (1) year of work experience in customer service or a similar role.
• Having worked in an academic institution will be an added advantage.
• Exceptional communication skills.
• Customer Service Skills.
• Problem-Solving Skills.
• Excellent operational abilities.
• Proficiency in Microsoft Office applications and knowledge of email and chat platforms.