Call Centre Marketer at Hillside College

We are strictly looking for candidates who fulfill the following criteria.

• STRICTLY Marketing Diploma holders.
• Be willing to meet a minimum number of 50 outbound calls in a day
• Willing to earn Ksh 10,000 retainer with a commission of Ksh 2000 per student based on exceeding an enrollment of 10 students per month who must pay a minimum of ksh. 5,000 on admission.
• The candidate MUST have worked as a marketer in the past.

Responsibilities:

• Answer inbound applicants calls in a timely and friendly manner.
• Evaluate and handle applicant’s requests, inquiries, and complaints and provide relevant solutions.
• Respond to the needs of the applicants and provide personalised services.
• Boost applicants’ loyalty by offering an excellent customer experience over the phone.
• Market and provide information on the College’s products and services and generate interest in the offer.
• Upsell and cross-sell the college courses.
• Identify and escalate priority issues and report them to the Management on a daily basis.
• Routing inbound calls to the appropriate resources when necessary.
• Obtain and evaluate all relevant data to handle complaints and inquiries.
• Record details of applicant’s interactions, e.g., comments, inquiries, complaints, and actions taken.
• Communicate and coordinate with internal departments to enrich the customer experience.
• Complete call logs and reports.
• Manage and update applicant’s database.
• Manage and follow up applicants leads for conversion.

Qualifications

• Diploma in Marketing from an accredited and recognised institution.
• At least one (1) year of work experience in call centre marketing.
• Having worked in an academic institution will be an added advantage.
• Exceptional communication skills.
• Customer Service Skills.
• Problem-Solving Skills.
• Excellent operational abilities.
• Proficiency in Microsoft Office applications and knowledge of email and chat platforms.