Care Officer – Medical at CIC Insurance

PURPOSE:

Responsible for care facilitation/cost containment and call centre reachability.

PRIMARY RESPONSIBILITIES:

• Issuance of approval to insured members seeking both inpatient and outpatient care as per policy
• Monitor cost, average length of stay on inpatient
• Issue guidance on Pre-authorized optical, dental and scheduled procedures
• Conduct Hospital visits whenever the insured members are hospitalized
• Respond to stakeholder inquiries on cases involving medical care
• Receive and respond to Medical emergency lines and ensure 24-hour coverage
• Negotiate for discounts from doctors and hospitals on specific cases and procedures from time to time
• Facilitate referrals and medical evacuations when need
• Monitor benefits utilization and share timely updates to the
• Prepare and share timely reports as may be guided.

Academic and Professional Requirements

• Education    Diploma in Nursing or Clinical Medicine    E
• Computer literate in MS Office and other office applications    E

Experience Required:

• Two years Relevant experience in Care Management, medical claims and call centre