Cashier at APA Life Assurance Company Ltd

KEY PRIMARY RESPONSIBILITIES

• Receive and process cash, cheque, and electronic payments accurately, recording and reconciling every transaction.
• Maintain daily cash balances and submit accurate cash reports on time.
• Safeguard cash and financial instruments in line with internal controls and security procedures.
• Support the reconciliation of cash transactions with financial records and help identify and resolve discrepancies.
• Assist customers and internal teams with payment-related queries, delivering efficient, polite, and respectful service.
• Escalate complex issues to supervisors and promptly report mistakes or concerns.
• Keep accurate and organised records, and ensure data entered into systems is correct.
• Complete basic forms and documentation, and alert supervisors to missing information.
• Comply strictly with company rules, procedures, and regulatory requirements, and keep information confidential.
• Exercise good judgement when handling items, time, and materials that affect costs and resources.
• Work cooperatively with team members, follow supervisors’ instructions, and support daily team activities.
• Arrive on time, meet work targets, take responsibility for the quality of your work, and attend required training.
• Maintain professional behaviour and clear communication with colleagues and supervisors at all times.

ACADEMIC QUALIFICATIONS

• Bachelor’s degree in finance, Accounting, or any business-related field.

JOB SKILLS AND REQUIREMENTS

• Customer service
• Attention to detail
• Multitasking and efficiency
• Patience and conflict de-escalation
• Integrity and reliability
• Cash handling and reconciliation
• Interpersonal skills
• Communication skills
• Problem analysis and problem-solving skills
• Time management skills
• Adaptability, initiative, and stress tolerance

PROFESSIONAL QUALIFICATIONS

• CPA / ACCA Intermediate Level.

EXPERIENCE

• At least 1–3 years of relevant work experience in an administrative or clerical support role, with exposure to basic record keeping and customer service.