Cashier at Premier Hospital

JOB PURPOSE

The Revenue Officer will be responsible for managing all hospital cash points and ensuring accurate, timely, and secure collection of revenue. The role focuses on effective handling of cash and cash equivalents, accurate billing and receipting, compliance with financial controls, and delivering a positive patient payment experience while safeguarding hospital revenue.

 MAIN DUTIES AND RESPONSIBILITIES

• Receive, process, and receipt all payments including cash, M-Pesa, cards, insurance co-payments, and other cash equivalents.
• Ensure accurate billing and posting of all patient charges in the Hospital Management Information System (HMIS).
• Perform daily shift and end-of-day cash reconciliation, ensuring zero variance.
• Prepare and submit complete and accurate revenue reports within set timelines.
• Ensure all services rendered are fully captured and paid for, minimizing revenue leakage.
• Adhere strictly to hospital financial policies, cash handling procedures, and internal controls.
• Maintain proper custody of cash, receipt books, and related financial documents.
• Provide professional, courteous, and efficient service to patients and their families at all cash points.
• Support smooth patient flow by ensuring timely processing of payments and reducing waiting times.
• Identify and promptly escalate any discrepancies, system issues, or suspected fraudulent activity.
• Collaborate with clinical departments, billing teams, and Finance to resolve billing and payment issues.
• Participate in audits, spot checks, and quality improvement initiatives related to revenue management.
• Ensure compliance with hospital policies, ethical standards, and regulatory requirements.

MINIMUM REQUIREMENTS / QUALIFICATIONS

• Diploma or Degree in Accounting, Finance, Business Administration, or a related field
• At least one (1) year experience in cash handling or revenue collection, preferably in a healthcare setting
• Computer literate with ability to use hospital billing systems and MS Office applications
• Knowledge of cash handling controls and basic accounting principles
• Integrity and strong understanding of confidentiality and compliance requirements.

PERSONAL CHARACTERISTICS & BEHAVIORS

• High level of integrity, honesty, and accountability.
• Strong attention to detail and numerical accuracy.
• Excellent customer service and communication skills.
• Ability to work under pressure and handle high transaction volumes.
• Strong organizational and time management skills.
• Team-oriented with ability to collaborate across departments.
• Proactive, reliable, and results-driven.