Vivo Energy is the Shell licensee in 16 countries in Africa. We are proud to offer our customers the very best of Shell’s high quality products and services - including supply reliability, technical expertise and unmatched customer service - in the countries where we operate.
In doing so, we have in place industry-leading health and safety standards, an...
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Provide End-to-end technical support for retail automation solutions across all OUs. This includes SLA management, vendor performance management, release management, analytics, and solution architecture support for local and central project teams.
Main Accountabilities:
In charge of ensuring the integrity of the Automation Solution and infrastructure (Telecom, Solution, DOMS, FCC (ATG), Tagging, POS, Printer and other forecourt devices installed at the station (Pumps, Price Pole, …)
Automation solutions
GVR Retail Solution Fuels and CR (Promax & Ligo)
SAMD Retail Solution Fuels and CR ( Integra)
Other industry-standard Automation Solutions
Monitor and track key services on the infrastructure for capacity and demand, identify capacity constraints and provide analysis.
Support Model Adherence (incl. Call logging Process, Incident & Problem Management, Change Management , Warrantee spares, etc.)
Undertake audits/inspections as required to confirm that systems/services/equipment is operating as it should and is being maintained to acceptable standards.
SAP Business Processes
Manage bug fixes with the Solution providers
Monitoring & maintenance of Interfaces to other solutions (SAP, VRPT, e.t.c)
Manage provider-submitted change requests and ensure successful deployments.
Work with other departments to provide regular statistics on QA tasks.
Perform tool evaluations, participate in creation of standards and guidelines along with QA team members.
Master Data Integrity (and best practices)
Ensure that best practises are shared across OUs.
Information Security Compliance
Analyzing, Troubleshoot and documenting test results.
Key Challenges:
The skills and knowledge have to be kept up-to-date in line with the changing Vivo Energy business application portfolio.
Maintain appropriate relationships with key stakeholders whilst still being able to constructively challenge.
Professionalism, be an excellent team worker
Work effectively across all multiple countries and hardware/software solution providers.
Customer Focus: Represent the customer case; understand the business of the customer and deliver consistent and effective support
Requirements
Creative and critical thinker with strong problem-solving skills
Excellent written and verbal communication skills
Highly organized, creative, motivated, and passionate about achieving results
Good knowledge of Retail Site Automation, operations and Telecommunications infrastructure
Basic SQL and Web Knowledge
Good Basic Data Analytics
Excellent interpersonal skills and team player
Excellent root cause analysis skills
Project Management Methodology
Generic Payment and Payment Integration Knowledge would be beneficial
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