Chief Executive Officer (CEO), Mombasa Cluster at Aga Khan Hospital, Mombasa

The position

The Aga Khan Hospital, Mombasa (AKHM) is an institution of Aga Khan Health Service (AKHS) Kenya, which is an Agency of Aga Khan Development Network. The Hospital is part of an integrated health system that includes Hospitals and outreach health centers across East Africa. AKHS is one of the most comprehensive private not-for-profit health care systems in the developing world.

The CEO for the Mombasa Cluster leads and oversees the strategic development and expansion plans and is accountable for the overall operational planning and management of the Mombasa Cluster. 

The Mombasa Cluster presently consists of The Aga Khan Hospital, Mombasa (AKHM), which is a 82-bed secondary care hospital, and outreach health facilities. A business plan framework for the cluster is being pursued, which sees the expansion and repositioning of both the hospital as well as the outreach health facilities. Programmatically and in addition to existing services, the hospital has also introduced specializations in cardiology, oncology, rehabilitation medicine, advanced diagnostics. AKHM is also part of the Aga Khan Development Network (AKDN) health system and as part of the continuum of care in Kenya, it contributes to numerous regional initiatives such as regional cardiology and oncology programs. Additionally, AKHM has a 5-year strategic plan to expand its outreach and medical centers.

The Mombasa cluster also has the mandate to source grants and implement projects in partnership with the government and other non-governmental agencies (NGO) and strengthen Public-Private-Partnerships (PPP). The CEO is also accountable to source grants and implement these PPPs. The CEO establishes professional relationships with key stakeholders such as other AKDN agencies, relevant ministries of the Government, corporates and other business partners.

AKHS is committed to net zero carbon emission by 2030. The CEO is accountable to implement strategies related to the achievement of this objective.

Key Roles and Responsibilities

• Lead the strategy development and implementation of the Aga Khan Hospital Mombasa and cluster business plan.
• Achieve and maintain strong financial health based on the principles of self-sustainability.  Build on the fiscal strength and stability of the Mombasa Cluster through proper management and monitoring systems.
• Lead and maintain a work culture that demonstrates the AKHS values of inclusiveness, spirit of inquiry, compassion, integrity, self-reliance, respect, teamwork and ethical behavior.
• Lead the strategic, capital, human resource, expansion, and budget planning process in accordance with AKHS-EA and Health Department philosophies, objectives and agenda.
• Oversee processes and activities to ensure ethical clinical practices and provision of quality and patient safety. In addition, take appropriate steps to ensure a high level of patient safety using SafeCare and Joint Commission International standards (JCIA) of care across the cluster.
• Undertake appropriate strategies to enhance access to the health facilities within the Mombasa Cluster. 
• Develop and implement a communication policy for the Mombasa Cluster for all stakeholders
• Explore areas of collaboration and cultivate positive relationships at Government, healthcare communities, NGOs, media, AKDN institutions, donors and funding partners. 
• Create an environment of continuous improvement that fosters collaboration between Physicians, Nurses, Allied Health Professionals, and Administrative Staff and promote communications.
• Represent the Mombasa Cluster in all relevant forums and meetings.
• Manage performance of direct reports.
• Uphold social, ethical and organizational norms in all related activities.
• Develop and oversee the implementation of the Net Zero carbon emission strategic plan in collaboration with AKDN agencies and partners.

Key Qualifications & Competencies

• Master’s degree in Health Care or Hospital Administration or in Business Administration
• 8 to 10 years of executive-level experience in health care administration in a hospital or International Health Organization environment.
• Extensive knowledge of current health care administration, principles and practices.
• Extensive knowledge of management principles, practices and procedures including accounting & finance, purchasing, people management, facilities, human resource and other related supporting services within Hospital areas.
• Ability to analyze operational data and employ approved management techniques to obtain maximum effectiveness and efficiency.
• Ability to interpret established policies into operating procedures to facilitate implementation of hospital programs.
• Ability to evaluate concerns of the public, patient and employee groups and translate such concerns into effective operational solutions.
• Excellent people management, leadership, mentoring and delegation skills.
• Excellent written and verbal communication skills.
• Well-developed management skills including project management, problem solving, negotiation, analytical and coordination skills.
• Results-oriented and deadline-driven with demonstrated organization skills and the ability to multi-task and assume changing responsibilities.
• Exceptional interpersonal, influencing and consultation skills.
• Technical ability and willingness to learn new systems as required for the role.
• Inclusive and respectful of diverse populations.
• Proven ability to maintain confidentiality