Chief Manager – Marketing and Communication at Kenya Revenue Authority (KRA)

Purpose of the job

Coordination of media relations and communication, promotion of tax literacy, managing relations and stakeholder engagement, coordination of international co-operation, and implementation of customer-centric strategies in line with KRA corporate and communication strategy.

Key Responsibilities

• Oversee corporate communication management in line with KRA corporate plan.
• Develop and oversee the implementation of KRA’s corporate public relations and communications strategy.
• Daily monitoring, evaluation and responses of all types of media activities to safeguard and mitigate KRAs reputational risks.
• Oversee the execution of KRA Branding and signage of various KRA assets to promote KRA brand.
• Development of communication tools, content and events management
• Oversee management of KRA diplomatic protocol management processes; visas & work permits
• Identification and management of strategic international linkages and networks for KRA to promote revenue administration best practice and enhance the Authority’s image globally.
• Provide technical support and advise to the Authority’s key functions incorporating customer experience strategies into business processes.
• Facilitate development and dissemination of tax education
• Management of performance, audit, integrity, QMS and risk programmes 

Academic qualification

• Bachelor’s degree in Marketing, Communications, Journalism, international relations, Public Relations or related field from a recognized University.
• Post Graduate degree in a related field is an added advantage.

Professional Qualifications

• Membership in a relevant professional body.

Work Experience:

• Minimum of 7 years’ work experience in similar role with at least three (3) years of experience at managerial level

Key Competencies:

• Good leadership and managerial skills
• Attention to details and ability to work under minimum supervision
• Ability to research and propose suitable solutions/products for business improvement.
• Excellent interpersonal, conflict management, written and oral communication skills.