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  • Posted: Sep 30, 2022
    Deadline: Oct 12, 2022
  • Never pay money for any certification or fee to an employer. Not sure, contact us

    Kenindia Insurance Ltd, was established as merger of Indian Insurance Companies operating in Kenya to form a vibrant joint venture with moral and financial support from leading local business elite on 6th December 1978.

    By 2007, a span of 29 years, the company had crossed the Ksh 3 billion gross premium income mark to become the largest non-life...
    Read more about this company


    Chief Manager - Pension and Individual Life Claims

    Main Purpose of the Job - (Job Summary)

    Developing and managing the Pension and Individual Life claims processes to achieve customer satisfaction in line with the company strategy.

    Main Responsibilities

    • Formulating and leading in the implementation of the Life department claims strategy, policies, processes and procedures to support the achievement of the overall business objectives.
    • Coaching and mentoring life department claims team members.
    • Ensuring proper reports are prepared and filed for decision making purpose.
    • Following on outstanding claims and initiating settlement mechanism process.
    • Offering advice to the department on claims decision making process.
    • Ensuring that business strategy and company policies in relation to pension and individual life claims are well understood by the life staff handling claims.
    • Coordination of work in the life department claims sections.
    • Overseeing an efficient customer based service.
    • Ensuring compliance with regulatory and statutory requirements.
    • Identifying, implementing and benchmarking best practices in claims management.
    • Ensuring customer service to both internal and external client by providing required services.
    • Managing and implementing change initiatives to achieve desired business plans and culture.
    • Any other duties assigned

    Key Deliverables (specific to this position)

    • Customer service.
    • Timely payment of claims
    • Teamwork in the department
    • Efficient customer care services

    Academic Qualifications

    • Bachelors Degree In Business or any other related field

    Professional Qualifications

    • CPA

    Key Job Skills (specific to the job)

    • Interpersonal skills
    • Financial skills
    • Management skills
    • Insurance Skills (special Category)
    • Pension Business Administration skills
    • Basic financial management skills

    General Skills

    • Communication skills
    • Interpersonal skills
    • Customer Service
    • IT skills (fluency)

    Our Competencies/Behaviours

    • Integrity
    • Reliability
    • Transparency
    • Professionalism
    • Teamwork
    • Quality


    • At least 5. years of relevant experience

    Method of Application

    Interested and qualified? Go to Kenindia Assurance Company Limited on to apply

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