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  • Posted: Sep 30, 2022
    Deadline: Oct 12, 2022
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    Kenindia Insurance Ltd, was established as merger of Indian Insurance Companies operating in Kenya to form a vibrant joint venture with moral and financial support from leading local business elite on 6th December 1978.

    By 2007, a span of 29 years, the company had crossed the Ksh 3 billion gross premium income mark to become the largest non-life...
    Read more about this company

     

    Chief Manager - Pension and Individual Life Claims

    Main Purpose of the Job - (Job Summary)

    Developing and managing the Pension and Individual Life claims processes to achieve customer satisfaction in line with the company strategy.

    Main Responsibilities

    • Formulating and leading in the implementation of the Life department claims strategy, policies, processes and procedures to support the achievement of the overall business objectives.
    • Coaching and mentoring life department claims team members.
    • Ensuring proper reports are prepared and filed for decision making purpose.
    • Following on outstanding claims and initiating settlement mechanism process.
    • Offering advice to the department on claims decision making process.
    • Ensuring that business strategy and company policies in relation to pension and individual life claims are well understood by the life staff handling claims.
    • Coordination of work in the life department claims sections.
    • Overseeing an efficient customer based service.
    • Ensuring compliance with regulatory and statutory requirements.
    • Identifying, implementing and benchmarking best practices in claims management.
    • Ensuring customer service to both internal and external client by providing required services.
    • Managing and implementing change initiatives to achieve desired business plans and culture.
    • Any other duties assigned

    Key Deliverables (specific to this position)

    • Customer service.
    • Timely payment of claims
    • Teamwork in the department
    • Efficient customer care services

    Academic Qualifications

    • Bachelors Degree In Business or any other related field

    Professional Qualifications

    • ACII/AIIK OR
    • CPA

    Key Job Skills (specific to the job)

    • Interpersonal skills
    • Financial skills
    • Management skills
    • Insurance Skills (special Category)
    • Pension Business Administration skills
    • Basic financial management skills

    General Skills

    • Communication skills
    • Interpersonal skills
    • Customer Service
    • IT skills (fluency)

    Our Competencies/Behaviours

    • Integrity
    • Reliability
    • Transparency
    • Professionalism
    • Teamwork
    • Quality

    Experience

    • At least 5. years of relevant experience

    Method of Application

    Interested and qualified? Go to Kenindia Assurance Company Limited on www.kenindia.com to apply

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