Chief Manager - Pension and Individual Life Claims at Kenindia Assurance Company Limited

Main Purpose of the Job - (Job Summary)

Developing and managing the Pension and Individual Life claims processes to achieve customer satisfaction in line with the company strategy.

Main Responsibilities

• Formulating and leading in the implementation of the Life department claims strategy, policies, processes and procedures to support the achievement of the overall business objectives.
• Coaching and mentoring life department claims team members.
• Ensuring proper reports are prepared and filed for decision making purpose.
• Following on outstanding claims and initiating settlement mechanism process.
• Offering advice to the department on claims decision making process.
• Ensuring that business strategy and company policies in relation to pension and individual life claims are well understood by the life staff handling claims.
• Coordination of work in the life department claims sections.
• Overseeing an efficient customer based service.
• Ensuring compliance with regulatory and statutory requirements.
• Identifying, implementing and benchmarking best practices in claims management.
• Ensuring customer service to both internal and external client by providing required services.
• Managing and implementing change initiatives to achieve desired business plans and culture.
• Any other duties assigned

Key Deliverables (specific to this position)

• Customer service.
• Timely payment of claims
• Teamwork in the department
• Efficient customer care services

Academic Qualifications

• Bachelors Degree In Business or any other related field

Professional Qualifications

• ACII/AIIK OR
• CPA

Key Job Skills (specific to the job)

• Interpersonal skills
• Financial skills
• Management skills
• Insurance Skills (special Category)
• Pension Business Administration skills
• Basic financial management skills

General Skills

• Communication skills
• Interpersonal skills
• Customer Service
• IT skills (fluency)

Our Competencies/Behaviours

• Integrity
• Reliability
• Transparency
• Professionalism
• Teamwork
• Quality

Experience

• At least 5. years of relevant experience