Senior Sales Executive - Bancassurance at Africa Merchant Assurance Company ltd

Job Purpose

The Senior Sales Executive – Bancassurance will support the Head of Bancassurance in driving channel performance, business growth, and revenue delivery. The role will involve recruiting, training, and supporting Bancassurance Officers and MFIs to expand insurance sales across all product lines, with a strong focus on growing the Non-Motor portfolio.
The ideal candidate must be proactive, relationship-driven, customer-focused, and skilled in managing key partner relationships.

Key Responsibilities

Business Development

• Serve as the primary point of contact for Bancassurance accounts at the Head Office, handling queries promptly and escalating unresolved issues to the Channel Head.
• Identify, onboard, and recruit Bancassurance partners banks and MFIs.
• Conduct onboarding and training to ensure partners understand AMACO products and underwriting requirements.
• Analyze market trends, customer needs, and competitor activities to identify new growth opportunities.
• Drive sales initiatives to achieve revenue targets and enhance profitability.
• Collaborate with the Underwriting team to prepare and deliver timely quotations.

Relationship Management

• Strengthen working relationships with Bancassurance Officers.
• Follow up on renewals to ensure business continuity.
• Negotiate renewal terms and recommend policy improvements based on client needs.
• Maintain a high retention rate through superior service and engagement.
• Monitor licensing requirements (IRA/COP) and ensure timely renewals.

Sales Activity Monitoring

• Track daily, weekly, and monthly business pipelines.
• Prepare and submit weekly activity reports to the Channel Lead.
• Monitor competitor products and trends within the Bancassurance channel.

Claims Liaison & Customer Support

• Serve as the key liaison between Marketing and Claims teams to ensure efficient claims processing.
• Assist clients with claims documentation and provide regular updates.
• Identify recurring claim issues and recommend improvements to enhance service delivery.
• Work collaboratively with Underwriting and Claims teams to resolve client concerns.

Other Duties

• Perform any other duties as assigned by the Supervisor or Management.

Qualifications & Experience

• Bachelor’s degree in Business, Marketing, Insurance, or a related field.
• Minimum of 4–5 years’ experience in general insurance sales.
• Professional insurance certification is an added advantage.

Key Skills & Competencies

• Excellent communication and customer service skills.
• Strong negotiation, analytical, and problem-solving abilities.
• Ability to work independently and deliver on set objectives.
• Proactive approach to client follow-up and retention.
• Good understanding of claims processes and resolution.
• Ability to work under pressure with minimal supervision.
• Strong teamwork and cross-functional collaboration skills.