Chief Operations Officer, VisionFund Kenya at World Vision Kenya

Overview

VisionFund Kenya is a dynamic financial services company and a key investment of World Vision Kenya, committed to fostering sustainable financial inclusion. Learn more at www.visionfundkenya.co.ke.

The Chief Operations Officer (COO) reports directly to the Chief Executive Officer (CEO) and is an integral member of the Senior Leadership Team. The COO works collaboratively across functions including ICT, Finance, HR, and Internal Audit, ensuring smooth operations and strategic alignment across the company.

Key Responsibilities

• Leadership & Strategy: Lead a diverse Operations Team comprising Regional Managers, Area Managers, Branch Managers, Business Development, and Compliance personnel. Serve as the chief strategist for operational excellence and overall business success.
• Operational Management: Oversee daily branch operations, ensuring targets for asset quality, liquidity, and capital adequacy are met through effective management of Regional Managers.
• Advisory Role: Act as the principal advisor to the CEO on operational matters, offering insights and recommendations to drive business growth and address challenges.
• Collaboration: Facilitate seamless information flow across departments to ensure integrated, well-coordinated operations.
• Risk Management: Champion efforts to reduce loan delinquency by monitoring performance across branches and regions.
• Compliance & Quality Control: Ensure uniformity in adherence to policies, procedures, and regulatory requirements across all branches.

Ideal Candidate Profile

Educational Requirements:

• A Master’s Degree in Business Administration, Management, Accounting, or a related field.
• A minimum of 8 years of relevant experience, with at least 3 years in a Senior Leadership role in Microfinance, Retail Banking, or Enterprise Lending.

Key Competencies:

• In-depth knowledge of banking principles, MFI industry practices, and current trends in microfinance.
• Strong leadership capabilities with a proven track record of driving performance and motivating teams.
• Excellent communication, negotiation, and interpersonal skills; adept at business development and stakeholder management.
• Proven high performance in similar senior roles, with a strong emphasis on growth, results, and team motivation.
• Demonstrated ability to act as a change agent, driving operational improvements and organizational growth.
• High ethical standards and commitment to personal and organizational integrity.
• Proficiency in Microsoft Office and operational software relevant to the financial sector.
• Exceptional customer service, marketing, and training capabilities.